Police Intake Specialist

Shift Schedule & Pay

10‑hour rotating shift: 6 am‑4 pm, 10 am‑8 pm, or 8 pm‑6 am. Must be available to work holidays and weekends. Shift rotation typically alternates between Monday‑Thursday and Thursday‑Sunday each month.

Hiring pay rate: $20.00 per hour (or higher depending on experience or certification).

Performs a wide variety of administrative and clerical responsibilities in the operation of the Intake area of the Bryan Police Department. Responsible for the efficient response to non‑emergency calls occurring 24 hours per day, 7 days per week, and for receiving, processing, relaying, and accurately documenting criminal justice information within multiple internal systems as well as various state and national systems accessed by law enforcement personnel nationwide related to TCIC/NCIC/CJIS.

• Receives incoming non‑emergency calls from the general public and routes calls appropriately.
• Provides information to the public regarding police‑related matters either by multi‑line phone or in person.
• Completes offense, supplementary, and incident reports.
• Monitors and maintains municipal warrants; provides information to requesting agencies.
• Operates records terminal for entry and retrieval of police information.
• Operates Computer Aided Dispatch system to obtain case numbers for reports, logs repossessed vehicles, and obtains various information.
• Determines the nature of the incident (criminal or civil) to determine the appropriate report and contact person.
• Monitors secured areas of the building.
• Monitors surveillance cameras, radio transmissions, teletype, and fax machines.
• Inputs information into TCIC/NCIC (Texas Criminal Information Center and National Criminal Information Center) and TLETS/NLETS (Texas Law Enforcement Telecommunications System/National Law Enforcement Telecommunication System) databases; responds to inquiries.
• Maintains various logs such as stolen property, recovered property, etc.
• Performs related duties as required.
• Responds regularly and promptly to work.

• High School Diploma or GED, plus additional training and/or coursework in business, public/office administration, and/or a public safety related field.
• At least two (2) years of experience in a public safety related field and/or experience performing administrative, clerical, call center, accounting, finance, or similar office support responsibilities.

Knowledge of
:

• Proper customer service and telephone etiquette.
• Modern office procedures, methods, and equipment including computers and associated equipment.
• Proper English usage, spelling, grammar, and punctuation.
• Principles and procedures of record keeping.

Ability to
:

• Learn quickly and retain all training material necessary to perform functions at a high level.
• Perform a variety of clerical work including composing correspondence, data entry, filing, and compiling a variety of routine to moderately complex documents and reports. Must be proficient with Microsoft Office (Word/Excel/Outlook) and able to promptly learn other job‑specific programs as required.
• Quickly obtain a thorough knowledge of the policies, procedures, processes, laws, codes, ordinances, and regulations affecting public safety call‑taking and the ability to apply them appropriately.
• Operate computer systems with specialized software, including Texas Law Enforcement Telecommunications System (TLETS)/National Law Enforcement Telecommunications System (NLETS).
• Perform data entry with speed and accuracy.
• Work independently with minimum supervision.
• Efficiently follows established practices and procedures.
• Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
• Prioritize multiple tasks, projects, and demands, and meet established deadlines.
• Handle a diverse set of customer inquiries, comments, and complaints politely and professionally.
• Keep accurate records and files.
• Maintain a high level of integrity and discretion in handling confidential information.
• Demonstrate good judgment and a professional demeanor at all times.
• Take the initiative to learn individual job tasks and continue to broaden…