Customer Experience Manager

Lark Northgate, College Station, Texas, United States; Z Islander, Bryan, Texas, United States

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Scion is paving a path in student living and the Customer Experience Manager is vital in delivering exceptional customer service at our larger communities. The CXM will support revenue and sales goals by implementing customer experience initiatives and fostering a customer-centric culture, while identifying opportunities to grow relationships. This role demands exceptional interpersonal skills and an all-in work ethic.

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave

Your Responsibilities

• Provide leadership and coaching for Experience Team Member staff performance and foster a positive and productive team environment.
• Assist the General Manager with ensuring all onsite staff are trained and compliant with Fair Housing, safety and company policies.

• Assist with planning and executing successful annual Turnover processes.
• Assist with move-in and move-out processes.

• Regularly inspect and report on property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments.
• Coordinate work orders with appropriate staff to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high.
• Keep a consistent pulse on resident feedback regarding facilities and maintenance needs.

• Partner with General Manager, Assistant General Manager and Facilities Supervisor in the planning and execution of annual Turnover processes.

• Assist with all customer sales interactions, both personally and through