Sales Engineer

Sales Engineer
Bryan / College Station, TX (hybrid/remote option)

POSITION OVERVIEW
The Sales Engineer is a mid-level technical sales support position reporting to the Technical Sales Manager. This role combines technical knowledge of power system protection engineering with sales support capabilities to help drive Synchro Grid's consulting and software business growth. The Sales Engineer acts as a technical liaison between customers and the sales team, providing product demonstrations, technical consultation during the sales process, and post-sale implementation support and account management.

Key Facts:

• Reports to: Technical Sales Manager
• Location: Bryan, TX (hybrid/remote options available)
• Travel: 40-50% (customer visits, demonstrations, conferences)
• Classification: Full-time, Exempt
• Experience Level: Mid-Level (2-5 years professional experience)

PRIMARY RESPONSIBILITIES

1. Pre-Sales Technical Support (50%)

• Identify and pursue new customers in target utility markets
• Develop high-quality proposals and quotations, including drafting technical scopes, for both software and engineering service sales
• Support development of regional territory and individual account strategies
• Prepare and deliver technical presentations and product demonstrations of SARA software
• Create technical documentation and collateral for sales presentations
• Develop demonstration scenarios and use-cases tailored to customer needs
• Support proof-of-concept evaluations and trial implementations
• Participate in customer site visits to assess technical requirements
• Gain hands-on experience with the SARA software through client work in support of the Engineering Services consultancy business (first year only - optional pending experience level)

2. Post-Sales Product and Service Implementation Support (30%)

• Lead account management efforts by strengthening client relationships
• Provide onboarding and initial training for new SARA software customers
• Support customers with software integration during initial adoption phase
• Troubleshoot basic technical issues and coordinate with engineering for complex problems
• Document customer implementation processes and best practices
• Create customer-facing technical guides and tutorial materials
• Gather customer feedback on product usability and feature requests

3. Sales Process Support (20%)

• Support achievement of annual revenue targets through active selling
• Perform outreach to potential clients via email, phone calls, social media, etc.
• Maintain and update technical content in CRM system (Hub Spot)
• Track product demonstration schedules and follow-up activities
• Coordinate with engineering team on technical feasibility for custom requests
• Attend sales team meetings and provide technical input on opportunities
• Support marketing initiatives with technical content creation
• Support lead development by representing Synchro Grid at relay conferences and industry events
• Maintain competitive intelligence on software products in the market

SOFTWARE PRODUCTS & ENGINEERING SERVICES TO SUPPORT
The Sales Engineer must develop working knowledge of Synchro Grid's catalog of software offerings and engineering services to be able to demonstrate, explain, and support each:

SARA (Setting Automation Relay Assistant) Platform:

• SARA Core Platform - Database and settings management
• Transmission Line Module - Automated distance protection settings
• Auto-Transformer Module - Transformer protection calculations
• Bus Module - Bus protection settings automation
• Capacitor & Reactor Modules - Shunt equipment protection
• Distribution Module - Distribution system protection automation
• Relay Linking Services - Model-to-relay data integration
• Wide-Area Coordination (WAC) Module - System-wide coordination studies

Automation & Consulting Services:

• Automated NERC Compliance Modeling
• Wide-Area Coordination Studies
• Custom Software Integration
• Implementation Support

Substation Engineering Services:

• Protection and Control Studies
• Relay Settings and Coordination
• NERC PRC Compliance Services
• Arc Flash Studies
• System Impact Studies
• Substation Design and Engineering
• Power System Studies

REQUIRED QUALIFICATIONS

Education:

• Bachelor's degree in Electrical Engineering or related technical field
• Coursework in…