Branch Operations Coordinator

• Accurately process and approve teller transactions
• Share digital solutions and make appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional, operational, and customer support tasks
• Support the Branch Manager with operational tasks and scheduling
• Resolve daily teller-line operational issues under regional banking management direction
• Support customers and employees in resolving or escalating concerns and complaints
• Exercise judgment within defined policies and procedures with manager guidance
• Provide excellent customer service by demonstrating care, building relationships, and completing requested transactions
• Identify information and services that meet customers’ financial needs
• Motivate a diverse team to reach its potential and meet business objectives
• Follow Wells Fargo risk, compliance, monitoring, escalation, and remediation requirements

• 1+ year of customer service and issue resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education
• Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues
• Ability to educate and connect customers to technology and explain the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees
• Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss
• Cash handling experience
• Well-organized, independent, and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Relevant military experience, including personnel benefits management, military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention
• Ability to motivate others to achieve full potential and meet established business objectives
• Ability to work a schedule that may include most Saturdays
• Position is not eligible for Visa sponsorship

Demonstrates strong customer service skills, effectively resolving issues and educating customers on digital banking solutions. Possesses knowledge of risk management and compliance, with the ability to motivate a diverse team to achieve business objectives.

• Customer Service Experience
• Cash Handling Experience
• Risk Management Knowledge
• Issue Resolution Skills
• Team Motivation

• Transaction Processing
• Operational Activities
• Fraud Prevention
• Digital Banking Solutions
• Retail Compliance Controls

• Interpersonal Skills
• Judgment and Decision-Making
• Organization
• Professionalism
• Relationship Building

• Banking Operations
• Customer Support
• Loss Prevention
• Compliance Monitoring
• Escalation Procedures