Operations Intern

Position: Operations Intern (May 2026-Aug 2026)
Description

PHYSICAL REQUIREMENTS:

* Light to Medium Work:
Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds frequently to lift, carry, push, pull, or move objects.

* Ability to bend, stretch, twist, or reach with body and arms.

* Must be able to stand and/or walk for long periods.

* Frequent walking between various hotel departments.

* Ability to work under varying noise levels and environmental conditions.

* Ability to safely perform tasks with attention to safety protocols and lifting techniques.

MENTAL REQUIREMENTS:

* Communication

Skills:

Must be able to effectively communicate in English, both orally and in writing.

* Problem-Solving:
Ability to evaluate situations quickly and handle guest concerns, while anticipating and preventing problems.

* Composure Under Pressure:
Ability to remain calm and professional during busy times or when handling guest complaints.

* Multitasking:
Ability to handle multiple tasks simultaneously, from guest service to operational duties.

* Attention to Detail:
Must be able to assimilate complex information and apply it to day-to-day operations.

* Math

Skills:

Basic math skills for handling transactions and understanding financial data.

KNOWLEDGE & SKILLS ACQUIRED DURING INTERNSHIP:

* Guest Services:
Learn the fundamentals of hospitality by interacting with guests and assisting with their requests. Develop communication skills, and problem-solving abilities to ensure a positive guest experience.

* Front Desk Operations:
Gain familiarity with check-in/check-out procedures, reservations, guest billing, and tracking guest requests using hotel management systems.

* Food & Beverage Operations:
Experience food and beverage service standards, assist in restaurant operations, learn how to manage customer expectations, and develop a deeper understanding of food safety and sanitation practices.

* Event Coordination:
Participate in the planning and execution of events, including room setups, guest services, and coordination with other departments.

* Operational Support:
Learn about hotel administration, reporting, and inventory management. Gain experience in maintaining smooth hotel operations and collaborating across departments.

* Teamwork &

Collaboration:

Develop strong interpersonal skills by working with different departments and interacting with team members, managers, and guests.

DUTIES & FUNCTIONS

ESSENTIAL:

* Approach all interactions with guests and employees in a friendly, service-oriented manner.

* Maintain regular attendance, as required by the hotel's needs and the schedule.

* Maintain high standards of personal appearance and grooming as outlined in the hotel's employee handbook.

* Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations

* Assist with tasks across various departments (Front Desk, Food & Beverage, Housekeeping, etc.).

* Keep immediate supervisor informed of any issues or tasks requiring attention.

* Participate in departmental meetings and provide feedback when necessary.

* Adhere to all health, safety, and sanitation standards while performing duties.

* Stay updated on hotel services, promotions, and events.

* Prepare and organize reports and assist in administrative tasks as required by the department.

MARGINAL:

* Other duties as assigned.

* Participation in special projects or departmental initiatives.

* Perform any additional tasks to support the operational needs of the hotel.