IT Systems Analyst

Job Summary

The City is seeking a skilled and proactive IT Systems Analyst to support the enterprise technology systems that help power City operations and public service delivery. This role is responsible for analyzing department needs, configuring and supporting business applications, troubleshooting complex issues, coordinating with vendors and technical teams, and providing training and support to end users.

• Analyzes, configures, tests, implements, and supports Information Technology systems.
• Collaborates with end-users to identify their information needs and translate them into clear system requirements.
• Assists in managing the security of application software and proactively mitigates security risks.
• Works closely with technical staff and vendors to coordinate projects, resolve development and maintenance issues, and perform application tuning and optimization.
• Anticipates, analyzes, and resolves complex system problems by developing effective solutions and alternatives.
• Provides 24/7 on-call support on a rotating basis and responds to after-hours emergencies as needed.
• Performs related duties as required.
• Responds to work assignments promptly and reliably.

• Required: Bachelor’s degree in Computer Science or a similar field of study plus at least two (2) years of related experience; or an Associate’s degree in Computer Science or a similar field of study plus at least four (4) years of related experience; or an equivalent combination of related education, experience, certification, and training may also be considered.
• Must possess working experience with the following:
  • Windows and Windows Server
  • Maintaining applications in support of customer-oriented organizations
  • Supporting and configuring packaged software applications
  • Supporting and administering Microsoft Azure services in an enterprise environment, including Azure resource management, storage accounts, role-based access control, monitoring, and basic cloud service troubleshooting

• Experience with programming or scripting languages.
• Experience supporting Microsoft 365 services such as SharePoint Online, Teams, One Drive, Exchange Online, or Microsoft 365 admin center functions.
• Experience using AI-assisted tools to support IT operations, documentation, troubleshooting, data analysis, automation, or process improvement.
• Experience with the fundamental components of a Windows Server network infrastructure using Active Directory (AD), Group Policy Objects (GPO), Domain Name System (DNS), or Dynamic Host Configuration Protocol (DHCP).
• Experience with relational databases such as Oracle or Microsoft SQL Server.
• Experience with report development/deployment using Crystal Reports, Crystal Reports Server, IBM Cognos, PowerBI, Tableau, or Toad.
• Experience with supporting municipal government applications.
• Experience with LINUX, UNIX and IBM iSeries Midrange servers.

• Take ownership of your role by proactively learning new systems, volunteering for additional responsibilities, and pursuing training to continuously expand your technical and professional skills.
• Takes full ownership of assigned tasks and projects, ensuring they are completed accurately, on time, and to a high standard with minimal supervision.
• Work effectively both independently with minimal supervision and collaboratively within a team environment.
• Deliver clear, user-friendly training to staff on current and new systems while cross-training teammates in your areas of expertise.
• Manage competing priorities, organize workload efficiently, and consistently meet deadlines while maintaining high standards in a fast-paced, interruption-driven environment.
• Maintain confidentiality of sensitive files, data, and materials accessed, discussed, or observed while working with City staff.
• Flexibly work outside normal business hours when needed to support system upgrades, maintenance, or critical issues, while demonstrating reliable attendance and a positive, solution-oriented approach.
• Communicate clearly and professionally — both in writing (reports, documentation, correspondence) and verbally — with staff, management, vendors, and the public.
• Proactively anticipate, identify, and resolve technical and operational issues.
• Comply with City and department administrative directives, policies, and procedures.
• Demonstrate satisfactory work performance and regular, reliable, and punctual attendance.
• Provide thoughtful, proactive recommendations to management and build strong working relationships with all stakeholders.

• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Exceptional customer service skills, including the ability to respond to inquiries and resolve concerns with professionalism, tact, and diplomacy.
• Strong analytical, problem-solving, organizational, and time-management skills to effectively handle competing priorities in a fast-paced…