IT Systems Support Specialist

The City of Bryan is currently accepting applications for IT Systems Support Specialist. This position serves as the primary point of contact for City employees and end users, delivering exceptional front-line technical support for desktops, laptops, mobile devices, printers, and all related peripherals. This role focuses on troubleshooting hardware and software issues, supporting network file and print services, and resolving a wide range of IT application problems to keep city operations running smoothly.

Hiring Pay Rate:
$20.00-$22.00/hour (depending on qualifications)

Work Schedule:
Monday-Friday: 8am-5pm
After Hours On-call Rotation

• High School Diploma or GED.
• At least 3 years of professional hands-on experience involving computer maintenance, customer technical support, and LAN/WAN environments.
• Exceptional customer service and communication skills.
• Experience in a network environment utilizing, installing, troubleshooting, and updating the following systems and software:
  Windows Server 2022 or newer, Microsoft Exchange Server Subscription Edition (or equivalent Microsoft 365 environments including Exchange Online), Windows 11, and Microsoft 365 Apps in a networked setting.
• Must be able to participate in a rotating on-call schedule and respond to critical issues within established time frames.
• Must be able to access Texas Criminal Justice Information Services (CJIS) System data. As a result, the person selected for the position cannot possess a felony or Class A misdemeanor conviction; or a Class B misdemeanor conviction within the past 10 years.

• Associate’s degree or higher in Computer Science, Information Technology or a closely related field.
• Background in PC support or a call center environment.
• Industry certifications such as CompTIA A+ or Microsoft.