Business Office Manager

Job Description

Job Description

Founded in 2000 and proudly based in Atlanta, Parc Communities is a recognized leader in upscale, hospitality-driven senior living. We create vibrant environments where residents thrive through thoughtfully designed independent living, assisted living, and memory care experiences set in premier locations with innovative, lifestyle-focused amenities.

What truly sets Parc apart is our culture. Our core values—Passion, Empathy, Integrity, Resourcefulness, and Excellence—guide how we serve, lead, and support one another every day. We believe that meaningful connections, genuine care, and a commitment to doing what’s right define exceptional senior living.

At the heart of everything we do is our timeless motto: at all times, we are ladies and gentlemen serving ladies and gentlemen. This philosophy shapes the experience we provide not only to residents and their families, but also to our associates. We foster a respectful, collaborative workplace where people feel valued, empowered, and inspired to grow—making Parc Communities an employer of choice for those who want to make a lasting difference.

The Business Office Manager plays a key role in supporting the General Manager to ensure exceptional service delivery to residents and associates within our community. The Business Office Manager is responsible for overseeing the daily administrative and financial operations of the community, including billing, accounts receivable, payroll coordination, and human resources management functions. This role ensures accurate financial recordkeeping, regulatory compliance, and efficient business office processes while providing exceptional hospitality to residents, families, and associates.

In partnership with community leadership, the Business Office Manager also serves as the on-site HR leader, supporting a positive workplace culture, strengthening associate relations, minimizing organizational risk, and ensuring compliance with employment laws and company policies. The position plays a key role in fostering engagement, supporting leadership development, guiding performance management practices, and promoting a respectful, inclusive, and accountable work environment.

REPORTS TO:

Primary:
General Manager

• A bachelor’s degree from an accredited college or university is preferred.
• 3–5+ years of experience in business office operations, accounting, payroll, or human resources support. Preferably in senior living, healthcare, or hospitality.
• Working knowledge of employment law, HR best practices, and compliance standards.
• Strong leadership presence with the ability to influence and guide managers.
• Strong conflict resolution and coaching skills.
• High emotional intelligence and ability to navigate sensitive workplace situations.
• Strong leadership skills with a demonstrated ability to manage and motivate a team to achieve high standards of service.
• Experience in HR functions, including recruitment, training, and associate relations, and an ability to navigate sensitive situations with professionalism and discretion.
• Excellent organizational, communication, and problem-solving abilities.
• Proficiency in Microsoft Office Suite, human resource policies, and familiarity with senior living or financial software is a plus.
• A high level of empathy, patience, and commitment to providing exceptional service to residents and staff alike.
• Must be a licensed Notary Public or be willing to obtain certification upon hire.
• Ability to balance associate advocacy with organizational priorities.
• Ability to maintain strict confidentiality of financial, associate, and resident information.
• Ability to work flexible hours as needed to meet payroll and operational deadlines.
• Ability to convey a positive and professional image to residents, family members, visitors, staff and co-workers.

FLSA STATUS:

Exempt-

SALARY:
Starting $60K Base + Bonus + Incentive Eligible

• Promotes a positive, inclusive, and high-performance workplace culture aligned with organizational values.
• Partner with department leaders to support engagement, retention, and team effectiveness.
• Promote a…