Parts Manager

Bryan Chrysler Jeep Dodge

At Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact – both in their store and across the company. We are looking for a Parts Manager to lead, develop, and inspire our Parts team at Bryan CDJ.

This role is a key driver of performance, culture, and customer experience.

Why Join Our Team?

We don't just offer jobs – we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results.

Real opportunities for advancement across a national network

Leadership development and training through our internal learning programs

A high-performance culture that recognizes and rewards results

The ability to influence store success and shape your team

What You'll Do

The Parts Manager is responsible for leading all aspects of the dealership Parts Department, ensuring strong profitability, inventory control, customer satisfaction, and operational performance. Reporting directly to the Fixed Operations Manager, this role oversees parts sales, inventory management, wholesale parts operations, vendor relationships, and team development while supporting the Service Department's ability to meet productivity and customer satisfaction goals. The Parts Manager plays a critical role in achieving dealership Fixed Operations objectives and maintaining compliance with OEM standards and programs.

Lead the daily operations of the Parts Department to achieve sales, gross profit, and inventory turn objectives.

Develop and execute strategies to grow retail, wholesale, collision center, and internal parts sales.

Maintain optimal inventory levels through effective forecasting, ordering, stocking, and obsolescence management.

Monitor and manage inventory accuracy through regular cycle counts and physical inventories.

Ensure parts availability to support Service Department productivity and customer satisfaction goals.

Review and analyze departmental financial statements, reports, and key performance indicators (KPIs).

Manage inventory investments, gross margins, shrinkage, and departmental expenses.

Collaborate with the Fixed Operations Manager to establish budgets, forecasts, and operational goals.

Recruit, hire, train, coach, and develop parts counter personnel, warehouse staff, and delivery drivers.

Establish clear performance expectations and hold team members accountable to results.

Foster a culture focused on teamwork, operational excellence, and customer service.

Build and maintain strong relationships with OEM representatives, vendors, and aftermarket suppliers.

Ensure compliance with OEM policies, warranty parts retention requirements, and dealership procedures.

Monitor parts purchasing practices to maximize profitability while controlling costs.

Maintain an organized, clean, and safe parts warehouse and retail environment.

Address and resolve escalated customer and vendor concerns in a professional and timely manner.

Partner closely with Service, Body Shop, and Sales leadership to support dealership-wide objectives.

Utilize dealership management systems and reporting tools to improve operational efficiency and decision-making.

Ensure adherence to all federal, state, local, and company policies and regulations.

Perform all other duties as assigned by leadership.

What You'll Bring

3+ years of automotive parts leadership experience within an OEM franchise dealership required;
Stellantis experience highly preferred.

Proven success managing inventory, profitability, and departmental performance.

Strong understanding of OEM parts operations, inventory controls, and manufacturer programs.

Experience leading teams, developing talent, and driving accountability.

Knowledge of dealership financial reporting and Fixed Operations metrics.

Proficiency with dealership management systems (CDK, Reynolds & Reynolds, Dealer track, or similar).

Strong analytical, organizational, and communication skills.

Customer-focused approach with a commitment to operational excellence.

Ability to work effectively in a fast-paced, performance-driven…