House Supervisor, Nursing

The Physicians Centre
Bryan, TX 77802, USA

Job Summary:

The House Supervisor, under the direction of the Chief Nursing Officer, provides supervisory support for staff working within their shift in the absence of the other management staff. The House Supervisor acts as a clinical resource person to the hospital and medical staff. This individual functions as the in‑house administrative representative outside of normal business hours. The House Supervisor addresses patient care, staffing, and any other issues that may arise.

They are responsible for handling occurrences during the shift and ensuring appropriate documentation and communication. In addition, they are responsible for managing and coordinating all elements of patient care to ensure efficiency, service‑oriented, quality care.

Operations/Leadership

• Represents facility administration after business hours and on weekends
• Promotes shared decision making through collaborative/consultative relationships with nursing administration, department leadership, general nursing staff and other department staff
• Rounds throughout the facility on a frequent and consistent basis
• Acts as a central source of information for all staff
• Serves as a resource for problem solving, decision‑making, and policy interpretation, consistently making judgments based on reliable critical thinking and that are evidence‑based
• Collaborates with patient care leadership to facilitate the resolution of staff and patient needs
• Responds to emergency, rapid response, or clinically complex events and serves as a clinical leader during the emergency situations. Ensures that resources are allocated to meet the patient/visitor needs and that the evaluation for the code is done promptly.
• Communication with other care providers is timely, accurate, and complete
• Demonstrates a positive, supportive role when a change is being introduced and implemented
• Guides staff through various steps of change and positively reinforces their efforts

Patient Throughput/Bed Management

• Facilitates appropriate utilization of beds, assuring that patient needs, diagnosis, and acuity are appropriately matched to the unit's scope of service, level of care, and assigned nursing competency/skill
• Utilizes bed tracking systems and other methods to meet the timely assignment of beds and minimize delays, where applicable
• Ensures that resources are allocated to care for admitted patients waiting in the ED for a room to become available; rounds on these patients frequently to ensure that an appropriate level of care is being delivered and implementation of admit orders is not delayed. Coordinates and approves appropriate transfers from other facilities in a timely manner.
• Troubleshoots issues and barriers to expedient placement of patients
• Responds to patient, visitor, and physician concerns
• Mediates conflicts between caregivers
• Facilitates conflict resolution amongst family members of patients as necessary
• Serves as a patient advocate, including implementation of Service Recovery activities when indicated
• Demonstrates cultural awareness, communication, and decision‑making
• Demonstrates supportive skills in supporting patients and families at the end of life. Essential Functions

Human Resources/Staff Development

• Supports units with staffing variances and coverage based on unit/acuity staffing
• Informs unit management of staffing or human resource concerns
• Rounds on the unit or departments consistently
• Assists with facilitating meal breaks
• Is vigilant for the possibility of mandatory overtime, assuring that it does not occur
• Mentors and supports staff
• Supports staff compliance with human resource policies
• Clarifies and supports all policies governing behaviors and on‑job injuries
• Assists in the orientation and development of staff and new leaders
• Keeps staff informed of new developments, new policies, and other changes
• Communicates observations and concerns about staff performance to managers and directors
• Serves as employee health after hours/weekends

Professional Development/Professional Accountability

• Continues professional education and growth through formal and informal means
• Seeks learning opportunities for professional growth and…