Retail Store Management Trainee

Overview

$13.50 to $22.40 per hour

This role is designed for external retail assistant managers and store managers interested in “fast-tracking” into a Store Management position. This role requires a minimum of 1 year retail management experience.

We are seeking a Store Manager Trainee with a minimum of six (6+) months of Store Management experience. A Store Manager Trainee is accountable for the day-to-day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction.

This position sets the tone for a customer-centric environment. Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. This role requires commitment to the company s asset protection program, promotion of the business, and target of new customer acquisitions. All employees work with a wide variety of merchandise, including tools, electronics, firearms (in FFL locations), and more.

This position offers an hourly wage, PLUS Store Manager Trainees earn commission based on productivity and a bonus based on store performance.

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers to meet First Cash standards.
• Recruit top talent by sourcing candidates through company-prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring procedures protect assets.
• Ensure asset protection through inventory control and safety procedures, including documentation and securing customer loans.
• Administer processes and procedures within the store (inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting).
• Evaluate the store s financial statements and drive profitability through communication and goal-setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to maintain value and integrity of all loans issued.
• Complete assigned tasks and training for self-development as requested.
• Communicate clearly with employees to ensure understanding of the store s mission and profit objectives.
• Remain up-to-date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, and lifting).
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Employees may assist customers on the exterior of the building or retrieve products stored in exterior storage areas.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Should be able to work in multiple locations as business needs dictate.
• Flexible retail schedule including weekends and holidays.
• Store Manager Trainee will work 45+ hours a week (hours based on business needs).
• Computer literate and able to operate POS systems and common office machines.
• Ability to multi-task in a fast-paced environment; detail-oriented with strong organizational and analytical skills.
• Cash handling experience is required.
• Ability to work independently with minimal supervision.

The employee commission incentive plan is proprietary to First Cash. Store Manager Trainees have the potential to earn 2-8% commission based on the gross profit of their personal performance. More details are provided during the interview process.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on…