Retail Lead

Job Details:

Location:

19 2710 Boonville Road - Bryan, TX 77808, Position Type:
Full Time, Salary Range: $16.00 - $16.00 Hourly, Job Category:
Retail

The Retail Lead supports daily retail operations by promoting excellent customer service, efficient front-end operations, and a welcoming shopping environment consistent with HOT Goodwill’s mission and values.

Retail Lead levels (RL I & II) are determined by the volume, staffing, and operational complexity of the assigned store. All Retail Leads are expected to perform the full scope of responsibilities outlined in this job description.

• Customer & Donor Experience
  • Ensures excellent customer service is consistently provided to shoppers and donors by fostering a clean, welcoming, and supportive store environment.
  • Coaches retail associates to consistently demonstrate customer service standards, including greeting customers, offering assistance, and expressing appreciation to shoppers and donors.
  • Supports a positive shopping experience by assisting with customer concerns and escalating issues appropriately when needed.
• Front‑End Operations & Cash Handling
  • Accurately performs register transactions and front‑end operational procedures, including opening and closing registers, verifying start funds, preparing deposits, and maintaining proper cash controls.
  • Ensures tills, deposits, and company assets are properly secured in accordance with company policies and procedures.
• Store Operations & Merchandising
  • Supports efficient product flow from production to the sales floor to maintain merchandising and operational standards.
  • Ensures merchandise rotation, recovery, fitting room organization, and front‑end cleanliness standards are consistently maintained.
  • Assists in maintaining merchandising standards, organization, signage, and overall store appearance.
  • Helps identify operational concerns and communicates opportunities for improvement to store leadership.
• Team Leadership & Workforce Support
  • Supports the training, coaching, and daily guidance of retail associates and program participants in partnership with store leadership.
  • Provides feedback to store leadership regarding employee performance, customer service, and operational effectiveness.
  • Models professionalism, accountability, and respectful communication in all interactions consistent with HOT Goodwill’s values.
  • Works various shifts, including evenings and weekends, as assigned.
• Compliance & Reporting
  • Completes assigned operational and departmental paperwork accurately and timely.
  • Safeguards company equipment and property, including donated goods, and reports incidents involving damage, misuse, theft, fraud, waste, or unauthorized possession of company property.
  • Communicates effectively and appropriately with all levels of store leadership.
  • Performs other duties as assigned consistent with operational needs and HOT Goodwill’s organizational goals.
• Supervisory Duties
  • The Retail Lead provides day‑to‑day operational support and workflow guidance to retail associates and program participants in partnership with store leadership.

• Emotional Maturity and Respect – thinks about how actions affect others and manages personal emotions.
• Integrity – can be counted on and trusted; acts honestly and with consistency.
• Capacity for Change and Innovation – open to new ideas and collaborates to improve processes.
• Interpersonal Skills – builds relationships and listens to understand.
• Commitment to Development and Empowerment of Self and Others – completes required training and supports others in growth.
• Commitment to Goodwill’s Mission, Vision, and Values – actions reflect the organization’s mission, vision, and values.
• Commitment to Diversity, Equity, and Inclusion – works effectively with people of different backgrounds.
• Community and Service – demonstrates genuine interest in helping others and making a difference.
• Commitment to Excellence and Customer Service – consistently meets goals and delivers outstanding service.
• Business Acumen – makes sound decisions by interpreting information accurately.
• Stewardship and Accountability – takes care of company property and owns personal actions.