Commercial Sales Support

Position
:
Commercial Sales Support

Time Type
:
Full time

Location
: 2300 Boonville Road, Bryan, TX 77808

Pay
: $16.50 per hour

Job Summary
:
The Commercial Sales Support assists Outside Sales Representative(s) and their customers by selling lumber, building materials, and maintenance products.

Duties and Responsibilities
:

• Compile lists of prospective customers for use as sales leads, based on requests received in the store.
• Make outbound lead follow‑up calls to potential and existing customers by telephone and e‑mail to qualify leads and sell products and services.
• Handle inbound sales lead calls to convert calls into sales.
• Respond to concerns and questions of prospective and existing customers by using consultative selling methods to determine needs and develop creative solutions to problems within the constraints of the store operation.
• Emphasize salable features, quote prices and credit terms, and prepare sales orders for orders obtained.
• Work with and through corporate, store, and commercial management and employees to facilitate sales expectations and company service standards.
• Track stock levels and notify the Store Inventory Coordinator (SIC) or management when new orders are needed.
• Coordinate special orders for out‑of‑stock products or materials that customers want to purchase.
• Estimate product quantities for prospective jobs and develop competitive pricing bids to solicit sales.
• Estimate delivery dates to customers based on knowledge of own firm’s and supplier’s production and delivery schedules.
• Schedule deliveries with customers and the Delivery Coordinator.
• Build and maintain customer relationships.
• Prepare reports on business transactions.
• Enter new customer data and other sales data for current customers into the computer database.
• Work with outside sales representatives to keep account activities and literature up to date.
• Assist outside sales representatives with customers and clients as required.
• Assist customers in resolving complaints, including escalating them to management when appropriate.
• Investigate and resolve customer problems with deliveries, product quality or service.
• Perform other related duties as assigned.

Required

Skills and Abilities

:

• Excellent customer service skills.
• Good verbal communication skills.
• Ability to operate available equipment, such as cash registers, calculators, or scanners.
• Ability to read and interpret blueprints for residential and multi‑family building projects preferred.
• Basic and intermediate knowledge of building products and local building codes.
• Knowledgeable about the company’s products and services, as well as customer‑related policies.

Education and Experience
: A high school diploma or equivalent is preferred. Successful completion of on‑the‑job training; completing levels 1 and 2 of the positional training offered.

Physical Requirements
:
Prolonged periods of sitting or standing and working on the computer or related equipment. Must be able to lift up to 20 pounds at times, and occasionally lift/move up to 50 pounds. May need to work nights, weekends, and holidays. The ability to perform repetitive movements over long periods.

McCoy’s is an equal opportunity employer. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodations in the application and/or interview process should contact a representative of the People Development Department at (866) 896‑0884. EOE, AAP, D, F, VA