Experienced Mobile Service Technician

Description

The Level 3 Mobile Technician is a skilled technician capable of handling a wide range of mechanical repairs and performing basic to intermediate diagnostics. This role is trusted to complete most standard repairs with limited supervision and continues to build diagnostic capability.

Department: HOLT Truck (TRUCK)

Employment Type: Full Time

Location: HTT - Bryan

Reporting To: Dayne Preston

Senior-level position – Generally has more than four years of experience and/or demonstrated job relevant knowledge/skills. A level three technician has a broad knowledge of the field’s standard and technical concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of standard, complex, and technical tasks; is self‑starting and requires minimal supervision.

The incumbent in this position is expected to model the following practices on a daily basis:
1) Demonstrate alignment with the company's mission and core business values;
2) Collaborate with key internal/external resources;
3) Participate in ongoing self‑development.

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Operates independently in a mobile service environment, managing time and workload across multiple job sites while responding to changing priorities and service needs.
• Troubleshoots and diagnoses complex engine malfunctions and failures with minimum supervision.
• Performs detailed engine and related equipment repairs on trucks and trailers with direction and minimum supervision.
• Disassembles, inspects, determines parts required, and reassembles to factory specifications.
• Provides quality control/assurance inspections of completed tasks to include road testing.
• Uses computers and related software to assist in diagnosing and reprogramming engines.
• Completes documentation for service reports, timecards, parts requisition and returns.
• Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins.
• Operates equipment and vehicles with possession of all necessary licenses and certificates.
• Adheres to contamination control and HAZMAT rules and regulations.
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order.
• Communicates job progress to supervisor and customer as needed.
• Works overtime as required by workload and customers’ needs.
• Projects professionalism with both internal and external customers, including personal appearance.
• Acts as a mentor and coach to lower level Technicians.
• Completes all assigned Technician Training Path courses and safety training.
• Consistently maintains an average rework of less than 0.5%.
• Ensures a positive average variance consistently.
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Requires regular and punctual employee attendance.
• Performs other duties as assigned.

• Ability to complete all Level 3 curriculum pathway requirements as outlined in the Leveling Description Guide.
• Ability to meet all technical and performance requirements for a Level 1 & 2 Technician.
• Extensive knowledge of equipment and tools, including their designs, uses, repair, and maintenance.
• Expert knowledge and proficiency with current computer software, related hardware, and electronic systems diagnostic tooling.
• Operation and control skills of vehicle fleet.
• Problem‑solving and troubleshooting skills.
• Verbal communication skills.
• Excellent time management and organizational skills.
• Ability to follow logical troubleshooting procedures.
• Ability to work independently and as part of a team.
• Ability to operate a conventional forklift.
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead crane.
• Ability to operate a vehicle on public roads.
• Ability to make precisely coordinated movements of the fingers of one or both hands to grasp,…