Collision Estimator

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process
• Ensure Crash Champions’ quality standards by performing in-process QC
• Keep every customer fully informed and updated on the status of their vehicle
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier-specific requirements are complete

• Customer Service Skills
• Organization and multi-tasking skills
• Good time management
• Ability to adapt easily to fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast paced environments
• Knowledge of multiple estimating systems
• CCC one preferred
• Mitchell & Audatex
• Ability to complete post-scanning for each vehicle in the repair process

Demonstrates expertise in vehicle repair processes, customer service, and insurance procedures while ensuring quality standards and effective communication throughout the repair process. Proficient in utilizing multiple estimating systems to manage repairs efficiently.

• Customer Service Skills
• Knowledge Of Multiple Estimating Systems
• CCC One
• Mitchell & Audatex
• Post-Scanning Completion

• Vehicle Repair Process
• Initial Estimates
• Final Estimates
• Damage Evaluation
• Quality Control

• Organization Skills
• Multi-Tasking Skills
• Time Management
• Adaptability

• Insurance Procedures
• Customer Rights
• Repair Techniques
• Crash Champions Standards
• Carrier-Specific Requirements