Service Delivery Coordinator

Service Delivery Coordinator | Ripple Fiber We are seeking a Service Delivery Coordinator to join our team.

The shifts are Mon-Fri, 2pm-11pm or Tue-Sat, 2pm-11pm to cover our WA and CO markets.

About Ripple Fiber At Ripple Fiber, we deliver more than high speed internet. We’re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America’s most innovative, industry leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

About our Culture We are a dynamic fast growing, fast paced, innovative company filled with ambitious, self starters with entrepreneurial mindsets. We are people centric and place emphasis on employee experience, career growth and development.

About the Role The Service Delivery Coordinator plays a critical role in delivering an excellent customer experience. This position serves as a central point of coordination between Customer Service and Field Operations, ensuring daily work orders are accurately routed, schedules are optimized, and service commitments are met.

You will manage real time routing updates, support field technicians, handle customer inquiries related to service delivery, and proactively resolve issues to ensure a smooth and positive experience for our customers.

This role requires strong communication skills, attention to detail, and the ability to remain calm and effective in a fast moving environment.

Responsibilities:

Coordinate and route daily work orders accurately by market and technician availability

Serve as a primary point of contact for Customer Service teams and Field Technicians Update routing, schedules, and work order details in real time as conditions change

Answer inbound customer calls, emails, and chats related to service delivery and scheduling

Troubleshoot and resolve service issues with customers and/or field staff, escalating when necessary

Manage customer expectations regarding appointment windows and service timelines

Maintain accurate records of customer interactions, work orders, and issue resolution

Ensure compliance with company communication standards, procedures, and policies

Participate in ongoing training and development to enhance knowledge and performance

Experience:

High school diploma or equivalent required; college coursework or degree preferred

Prior experience in customer service, dispatch, routing, or service coordination

Strong phone and communication skills with active listening ability

Ability to multitask, prioritize, and manage time effectively

Proven problem solving skills and sound judgment

Ability to remain calm and focused in high pressure situations

Customer focused mindset with a commitment to service excellence

Additional

Skills:

Experience working in fast paced or operational environments

Strong analytical thinking and attention to detail

Bilingual or multilingual proficiency is a plus

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you’re passionate about making a difference and being part of a community focused company, Ripple Fiber is the place for you.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.
#J-18808-Ljbffr