Customer Service Representative

Job Description

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deals with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co‑workers professionally ensuring questions are answered accurately and in a timely manner.

Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

• Effectively communicate with customers
• Process telephone orders for customers
• Work with customers and sales associates to effectively manage their deliveries
• Efficiently evaluate and respond to customer orders and requests
• Data entry
• Perform other related duties as assigned
• Job is located on site at our Little Rock facility

• High School Diploma or GED
• 6 - 12 months of customer service, call center and/or related experience
• Customer service, call center and/or related area experience in the food service industry (preferred)
• Preferred education:
  
  High School Diploma, GED or equivalent experience
• Preferred experience:
  
  1 - 2 years in the food service industry