Service Delivery Coordinator

Job Details

Job Location:

Arkansas Retail Office - Bryant, AR 72019

The Service Delivery Coordinator plays a critical role in delivering an excellent customer experience. This position serves as a central point of coordination between Customer Service and Field Operations, ensuring daily work orders are accurately routed, schedules are optimized, and service commitments are met.

The shifts are Mon‑Fri, 2pm‑11pm or Tue‑Sat, 2pm‑11pm to cover our WA and CO markets.

• Coordinate and route daily work orders accurately by market and technician availability
• Serve as a primary point of contact for Customer Service teams and Field Technicians
• Update routing, schedules, and work order details in real time as conditions change
• Answer inbound customer calls, emails, and chats related to service delivery and scheduling
• Troubleshoot and resolve service issues with customers and/or field staff, escalating when necessary
• Manage customer expectations regarding appointment windows and service timelines
• Maintain accurate records of customer interactions, work orders, and issue resolution
• Ensure compliance with company communication standards, procedures, and policies
• Participate in ongoing training and development to enhance knowledge and performance

• High school diploma or equivalent required; college coursework or degree preferred
• Prior experience in customer service, dispatch, routing, or service coordination
• Strong phone and communication skills with active listening ability
• Ability to multitask, prioritize, and manage time effectively
• Proven problem solving skills and sound judgment
  
  Ability to remain calm and focused in high‑pressure situations
• Customer focused mindset with a commitment to service excellence

• Experience working in fast paced or operational environments
• Strong analytical thinking and attention to detail
• Bilingual or multilingual proficiency is a plus

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.