Field Support Technician

Field Support Technician

Location: Bryant, Arkansas

Department: Technology

Job Status: Full Time
FLSA Status: Non‑Exempt
Reports To: Technology Director or Assistant Technology Director
Grade/Level: Classified
Positions Supervised: None
Work Schedule: 240‑day contract. Hours are typically 7:30‑4:00 daily with a 30‑minute lunch and two 15‑minute breaks. The daily schedule may vary depending on the needs of the district.

• Assist with network installations and configurations.
• Maintain familiarity with multiple computer environments.
• Communicate effectively and promptly with teachers and staff.
• Prioritize repair tickets and respond to issues in a timely manner.
• Perform quality workmanship and maintain district property.
• Provide on‑site and remote technical support for technology systems.
• Organize and inventory hardware and software resources.
• Communicate with the Technology Director regarding tasks and projects.
• Analyze equipment performance records to determine need for repair or replacement.
• Diagnose hardware and software problems and replace defective components.
• Research new technologies and recommend implementation.
• Work independently in a fast‑paced environment with minimal supervision.
• Apply standard wiring and safety practices.
• Collaborate with Network Engineer and Systems Administrator teams.
• Maintain communication with vendors for warranty and repair services.
• Manage user accounts in accordance with system policies.
• Deliver and set up new equipment.
• Adhere to all district policies.
• Report any suspected child endangerment, neglect, abuse, or bullying as required by law.
• Perform other duties as assigned by the Technology Director or Assistant Technology Director.

• High School Graduate or GED required.
• Associate’s Degree in Information Technology or related field preferred.
• Prior experience as a computer field support technician preferred.
• Demonstrated proficiency with computers and related programs.
• Successful completion of pre‑employment background checks.
• Appropriate personal and professional conduct at all times around students, staff, and the public.
• Current Arkansas driver’s license.

• Accuracy, Applied Learning, Communication (oral), Detail Oriented, Diversity Oriented, Ethical, Friendly, Goal Oriented, Honesty/Integrity, Initiative, Loyal, Reliability, Responsible, Systems Analysis, Time Management, Working Under Pressure.

Stand, walk, sit, manually manipulate, reach outward, reach above shoulder, climb, crawl, squat or kneel, bend, grasp – activities varying from occasional to constant. Lift/Carry up to 100 lbs. Push/Pull up to 100 lbs.

Position Type:
Full‑time. The District reserves the right to modify the job description.

The Bryant School District does not discriminate on the basis of age, sex, race, color, religion, national origin, or disability in its educational programs, activities, or employment practices.

• Heather Newsam, Human Resources Coordinator
• 1511 North Reynolds Road, Bryant, Arkansas 72022
• Phone: 501‑847‑5600
• Email: hnewsam