Asset Protection Operations Coach

What You'll Do

Drives sales by ensuring effective merchandise presentation, for example accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area, assessing economic trends and community needs, overseeing the stocking and rotation of merchandise, setting up cleaning and organizing product displays, and securing fragile and high shrink merchandise.

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback. Uses Tour To Teach , communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising and company direction; introduces and leads company change efforts; provides clear expectations and guidance to implement business solutions, and communicates business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; manages and supports customer service initiatives such as community outreach programs; ensures customer needs, complaints, and issues are successfully resolved; develops and implements action plans to correct deficiencies; and provides process improvement leadership to ensure a high‑quality customer experience.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates; assigns duties, sets clear expectations, provides associate recognition; communicates expectations consistently and effectively; ensures awareness, recruiting, and developing qualified associates to meet staffing needs and achieve company growth potential.

Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives; builds accountability for policies and procedures; measures adherence to loss prevention policies; reviews variances to inventory reports; conducts operational and pre‑inventory reviews; gathers data, audits results, and monitors deficiency trends; identifies improvement opportunities; communicates and works with managers and associates to determine corrections needed to inventory controls;

influences the implementation and execution of control corrections; trains managers and associates on operational controls and processes in multiple stores.

Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities; conducts investigations relating to company operations and policies; gathers evidence, takes statements, writes case reports, and provides court‑room testimony as needed; partners in collaborative efforts with other investigative entities; monitors safety and risk controls within a facility by ensuring an effective safety program is in place;

supervises safety team members; identifies accident trends to develop and implement solutions to prevent accidents; observes workplace practices and provides training to associates on accident prevention techniques; communicates plans to minimize accidents; oversees safety reviews and implements plans to improve workplace safety.

Manages facility‑level training and execution of asset protection, safety, and claims and receiving procedures by reviewing the application of policies, procedures, compliance guidelines for example cold chain, hazardous materials, and operational controls; identifies gaps in expectations versus training; determines training needs; develops and delivers training as needed; manages claims and receiving operations by ensuring proper policies and procedures are followed; ensures the timely processing of claims for damaged, defective, returned, liquidated items and merchandise deliveries;

provides direction for claims or receiving issues; maintains necessary documentation and reporting; coordinates, completes, and oversees job‑related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs;…