Client Support Coordinator

Job Description

Use Your Customer Service & Tech Skills to Support Arizona’s DDD Providers

Life Tree, a DDD agency, is seeking a detail-oriented,
tech-savvy Client Support Coordinator to help manage and troubleshoot provider-related data and documentation within our electronic systems.

You’ll be the go-to person for providers and staff who need help with timekeeping, system updates, documentation edits, and service logs. While this role involves working with an EVV system, your real job is making sure people get support quickly, professionally, and accurately.

If you enjoy being the person people turn to when they’re stuck — and you know your way around tech and admin systems — this could be a great fit.

• Respond to support requests from providers and staff regarding timekeeping and visit verification issues
• Edit and approve submitted service data (clock-ins/outs, visit logs, schedule updates)
• Troubleshoot and resolve basic technical issues related to EVV software
• Train and assist new providers on how to use the system
• Communicate with professionalism and empathy when resolving issues
• Maintain accurate records and ensure documentation meets compliance standards
• Work closely with admin and field teams to keep provider data clean and updated

• Have experience in customer service
  , tech support
  , or healthcare admin
• Are comfortable working in digital systems (data entry, editing, approval workflows)
• Have a natural ability to explain things clearly and patiently
  
  Are organized, responsive, and able to juggle multiple incoming support requests
• Take pride in solving problems and being someone others can count on
• Can work independently and communicate clearly with the team

• Familiarity with EVV systems or healthcare scheduling software
• Bilingual (English/Spanish) is a plus

• Competitive pay ($24-$25/hr depending on experience)
• Supportive leadership and admin team — we value communication and growth
• Paid training and ongoing support
• Make an impact by supporting providers and improving care delivery for individuals with special needs

Life Tree Inc. is a fresh and exciting place to work! We are a progressive company that is committed to human development and promoting the independence of each person we provide service to, facilitating their individual choice to enable them to live their preferred lifestyle, whilst offering support to their families and loved ones. We are passionate about improving the quality of life of those we serve while providing respect and dignity to all we work with.