Client Service Lead
Listed on 2026-06-07
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Client Relationship Manager, Technical Support
Client Service Lead
Job Category: Client Services
Requisition Number: CLIEN
009349
- Full‑Time
- On‑site
GYR USA Buckeye AZ
24105 W Southern Ave
Buckeye, AZ 85326, USA
- Responds to orders, general client inquiries, invoice questions and client complaints.
- Records consistent problem areas
- Resolves issues with orders, delivery dates or service.
- Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
- Handles client responses that may require deviation from standard procedures
- Provides leadership, coaching and training to a team of client service specialists
- Other duties as assigned
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job may require extended sitting or standing, use of standard office equipment.
Skills and Abilities- Quality Focus
- Problem Solving
- Documentation Skills
- Resolving Conflict
- Ability to Multi‑task
- High School Diploma or GED
- 3-5 years client service experience
- Professional certification may be required in some areas
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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