Client Service Lead

Position: Client Service Lead - Monday to Friday, 8am-5pm
Essential Job Functions

* Responds to orders, general client inquiries, invoice questions and client complaints.

* Records consistent problem areas

* Resolves issues with orders, delivery dates or service.

* Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.

* Handles client responses that may require deviation from standard procedures

* Provides leadership, coaching and training to a team of client service specialists

* Other duties as assigned

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

Job may require extended sitting or standing, use of standard office equipment.

Other Skills/Abilities

* Client Service skills

* Quality Focus

* Problem Solving

* Freight Forwarding Knowledge

* Documentation Skills

* Listening

* Resolving Conflict

* Ability to Multi-task

Education Requirements

* High School Diploma or GED

* 3-5 years client service experience

Certifications and Licenses

* Professional certification may be required in some areas