Onboarding Specialist - Healthcare and Entire Family

Onboarding Specialist - $0 Healthcare for You and Your Entire Family

Redirect Health - Full-time, Arizona

Healthcare shouldn’t be something you worry about when it comes to taking care of your family. That’s why when you join our team, your healthcare costs $0 out of your paycheck — and the same is true for your spouse and children. No monthly premiums. No deductibles. No surprise medical bills. Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance. We help real people navigate a system that is often confusing, expensive, and frustrating — and we do it with empathy, accountability, and simplicity.

We do our best work when we obsess over people, own it to completion, always improve & adapt, always start with “Yes, we can help you,” succeed as a team, and detest waste & unnecessary complexity.

The New Client Onboarding Associate exists to ensure new clients are successfully onboarded to Redirect Health so they understand how our model works, feel confident from day one, and are set up for long-term success.

• Serve new clients, brokers, and internal Customer Success and care teams
• Be responsible for on-time, high-quality onboarding completion and strong initial client relationships
• Directly impact how smoothly clients transition into Redirect Health and how well employees and families adopt and use their healthcare benefits

• Enjoys project management, client communication, and problem-solving
• Takes ownership and follows through
• Wants their work to have real-world impact

• Own end‑to‑end onboarding projects for new clients, including timelines, tasks, communication, and completion
• Support clients and members by educating them on how Redirect Health works and how to navigate their benefits
• Collaborate with Healthcare Consultants, AR Specialists, Brokers, Care Logistics, Claims, and Member Success teams
• Improve onboarding efficiency, enrollment outcomes, and the overall new client experience
• Advocate for new clients and their employees by representing their needs and feedback across Redirect Health teams

• Running onboarding projects that are on‑time, organized, and clear
• Communicating proactively and building trust with clients and brokers
• Consistently delivering smooth transitions from onboarding to ongoing client success

• On‑time completion of onboarding projects
• Maximized employee and dependent enrollment during onboarding
• Client satisfaction among key client and broker stakeholders
• Member satisfaction, measured through NPS and issue resolution outcomes

• Brings relevant experience in customer service, professional services and/or customer onboarding (+5 years)
• Brings experience in account management or client success (+2 years)
• Communicates clearly and with empathy (strong verbal and written communication skills)
• Enjoys simplifying complex problems (proven analytical and project management skills)
• Works well across teams and roles (friendly, self‑motivated team player who thrives on supporting others)
• Cares deeply about helping people (passion for healthcare and client service, self‑starter with a results‑oriented mindset)

Health Insurance License preferred.

High School Diploma or GED required; BA/B.Sc. preferred.

When we say free, we mean $0 out of your paycheck and $0 when you need care.

• $0 monthly premiums
• $0 to add your spouse or children
• $0 deductibles (we reimburse them)
• $0 out‑of‑pocket maximums

• Salary range: $50,000 - $70,000 per year
• Bonus or incentive opportunities:
  Up to $15,000 per year
• FREE healthcare for you and your entire family
• Dental & Vision insurance
• Paid time off & sick time
• 401(k) access
• A mission‑driven team that believes in doing the right thing

If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.