Senior Fraud & Claims Operations Representative – Veteran Initiative

Responsibilities

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience

• Oversee multiple claim types, take appropriate action to decide the case using multiple systems and applications

• Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area

• Interact with fraud and claims functional area on a wide range of information as well as with external customers

• 2+ years of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ year of fraud detection, claims, or financial operations experience
• 6+ months in fraud prevention or banking environments
• Knowledge of financial crime, fraud schemes, scams, and risk management principles
• Military experience
• Identifying anomalies, inconsistencies, or suspicious activity through pattern recognition and attention to detail
• Experience managing multiple priorities and caseloads within defined timelines in a results-driven environment
• Strong customer service skills, including listening, information gathering, and resolving complex customer issues

• fraud detection
• claims management
• financial operations
• fraud prevention
• risk management
• pattern recognition
• anomaly detection
• case decisioning

• customer service
• attention to detail
• information gathering
• problem solving
• time management
• communication