More jobs:
Manager, Product Design
Job in
Buckeye, Maricopa County, Arizona, 85326, USA
Listed on 2026-08-16
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-16
Job specializations:
-
Design & Architecture
Product Designer, AI Business & Operations
Job Description & How to Apply Below
- Lead and mature Product Design as an enterprise capability within Cambridge’s Product Operating Model
- Manage the Product Design team and serve on the Product Strategy leadership team
- Develop Product Design strategy aligned with product taxonomy, portfolio priorities, operating model, and enterprise product strategy
- Establish standards for interaction design, visual design, information architecture, service design, usability, accessibility, research quality, and design governance
- Strengthen Product-Design-Engineering partnerships and promote shared accountability
- Build Design Ops practices for intake, capacity planning, prioritization, rituals, reviews, metrics, and governance
- Produce design artifacts for strategic, complex, ambiguous, or high-priority product initiatives
- Lead discovery workshops, journey maps, service blueprints, workflow models, wireframes, prototypes, concepts, usability tests, and research synthesis
- Conduct product discovery, customer validation, design critiques, and executive-ready experience storytelling
- Partner with Product, Engineering, Data, Operations, Compliance, and business stakeholders
- Lead, mentor, recruit, hire, onboard, retain, and develop Product Designers
- Build career frameworks, competency models, coaching practices, growth paths, and future design leadership capability
- Establish scalable user research practices, repositories, governance, and insight-sharing routines
- Lead design system governance, reusable patterns, component standards, and experience guidelines
- Establish accessibility and inclusive design practices in a regulated financial services environment
- Guide design strategy for AI-enabled experiences, intelligent workflows, recommendations, insights, automation, and responsible human-centered AI
- Bachelor’s degree in Human-Computer Interaction, UX Design, Product Design, Human Factors, Psychology, Information Architecture, Interaction Design, or a related field; equivalent practical experience may be considered
- 10+ years of Product Design, UX Design, Service Design, Design Strategy, or related experience
- 5+ years leading Product Design teams, including coaching, performance management, hiring, talent development, and organizational planning
- Demonstrated player-coach capability with high-quality UX artifact production
- Strong portfolio or work samples demonstrating strategic UX leadership, product discovery, customer research, interaction design, service design, prototyping, and enterprise experience design
- Experience building or maturing design capabilities in a product-led organization, including standards, governance, Design Ops, research operations, design systems, and design review practices
- Strong executive communication, facilitation, stakeholder management, organizational influence, and change leadership skills
- Must be located in or willing to work from Phoenix, AZ or Fairfield, IA with a minimum of three days per week in office
- Current FINRA Series 99 and/or Series 7 license, or ability and expectation to successfully obtain required FINRA licensing within 12 months of employment
- Experience in financial services, wealth management, broker-dealer, RIA, custody, advisory, investment management, Fin Tech, or another regulated industry preferred
- Experience with advisor workstations, onboarding, account opening, service requests, CRM, practice management, advisory operations, financial planning, portfolio management, compliance review, or client servicing workflows preferred
- Experience with enterprise SaaS, platform environments, digital transformation, complex workflows, product operating model transformation, Design Ops, research operations, AI-enabled products, automation, or data-rich enterprise experiences preferred
- Master’s degree, MBA, MS in HCI, Human Factors, Design Strategy, or related advanced degree preferred
- Preferred certifications or training include Nielsen Norman Group UX Certification, UXQB CPUX, Human Factors International CUA, IAAP CPACC or Web Accessibility Specialist, IDEO Design Thinking, LUMA Institute, Design Sprint Facilitation, Product Discovery, Product Strategy, Product Operations, Pragmatic Institute, Product School, or…
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