Senior Manager – Risk Management

• Provide thought leadership for bogus fraud transaction identification and rebill processes
• Lead bogus fraud claim detection and rejection initiatives within the Global Fraud and Banking Risk organization
• Collaborate with Risk and enterprise teams to build efficient fraud strategies
• Identify data signals to distinguish bogus and fraudulent transactions and reduce losses
• Shape strategies and policies for American Express Card and Non-Card products relating to bogus claims
• Work with Risk teams, Global Servicing Network, Legal/Compliance, and Technologies to create strategies and capabilities
• Lead the approach to agentic commerce disputes
• Identify, investigate, and resolve fraud risks
• Evaluate victim and first-party fraud risk by designing fraud-risk servicing strategies to improve customer experience and reduce enterprise risk exposure

• 5+ years of experience in analytics, fraud strategy, disputes, payments risk, or a closely related field is preferred
• Meaningful experience with the end-to-end dispute lifecycle, including intake and investigation, is preferred
• Excellent written and verbal communication skills, including the ability to explain complex findings to technical, operational, compliance, and executive audiences
• Strong cross-functional leadership and ability to influence teams without direct authority
• Ability to translate analysis into production rules, policies, product requirements, or operational changes
• Understanding of fraud typologies, including account takeover, unauthorized transactions, scams, first-party misuse, refund abuse, merchant fraud, and synthetic identity
• Advanced, hands-on SQL skills and experience analyzing large transactional datasets
• Fluency with data processing languages and tools such as SQL, SAS, and Hive
• Ability to work in a dynamic, fast-changing environment with strong attention to detail and effective cross-functional communication
• Employment eligibility to work in the United States required;
  American Express will not pursue visa sponsorship
• Post Graduate Degree in a quantitative field is preferred

Demonstrates expertise in fraud strategy development and analytics, with a strong focus on identifying and mitigating fraud risks through data analysis and cross-functional collaboration. Proficient in translating complex findings into actionable policies and operational changes to enhance customer experience and reduce enterprise risk.

• Fraud Strategy Development
• Advanced SQL Skills
• End-to-End Dispute Lifecycle Management
• Cross-Functional Leadership
• Fraud Typology Understanding

• Fraud Strategy
• Data Analysis
• Dispute Management
• Fraud Risk Assessment
• SQL
• SAS
• Hive
• Data Processing
• Policy Development
• Operational Changes

• Written Communication
• Verbal Communication
• Attention to Detail
• Influencing Skills
• Cross-Functional Communication

• Post Graduate Degree in Quantitative Field

• Fraud Detection
• Payments Risk
• Bogus Claims
• First-Party Fraud
• Account Takeover
• Unauthorized Transactions
• Merchant Fraud
• Synthetic Identity
• Rebill Processes
• Agentic Commerce Disputes