Guest Experience Host

Job Description

Do you love making people smile? We believe everyone deserves to leave happier than when they arrived.

People come to iSMASH for the activities, but they come back because of the experience. You'll help turn great moments into lasting memories.

We hire for personality. We train for the job. We're looking for someone who genuinely loves making people smile and creating experiences they'll never forget.

Every day is different. One group might be celebrating a birthday. The next could be on a date night, a team outing, or just blowing off steam after a tough week. Your job is to make every guest feel welcome, safe, and excited to be here.

• Welcome every guest with a smile and make them feel at home
• Host birthday parties and group events with energy and enthusiasm
• Help guests choose activities, upgrades, memberships, and party options
• Explain activities and keep groups engaged and excited
• Handle check-ins, payments, and customer questions
• Help solve problems and turn challenging moments into positive experiences
• Reset and restock so every group walks into a space that feels fresh and ready
• Jump in wherever the team needs you

• Comfortable speaking to groups of kids and adults
• Calm and friendly whether the place is packed or quiet
• You notice the little things that can make someone's day better
• You show up because your team is counting on you

• Must be 18 or older
• Available to work opening shifts and weekends
• Able to stay on your feet and active throughout your shift
• Comfortable with basic math and a point-of-sale system

• $15.50-$17.50/hour
• Paid training
• Employee discounts
• No two days are the same

At iSMASH, we believe the people make the experience. We want our team to enjoy coming to work and know that what they do matters. If you love being around people and making someone’s day better, you'll fit right in.