Lead D365 Deployment Specialist

Responsibilities

• Lead governance and oversight of System Integrator (SI) execution to ensure adherence to Caterpillar Cat Converge deployment methodology, standards, and playbooks.
• Act as the primary Caterpillar deployment lead for assigned dealers, providing guidance and direction throughout the end-to-end deployment lifecycle.
• Partner with dealers and SIs to identify risks, issues, and gaps early, and drive resolution through the appropriate Caterpillar product, engineering, and deployment teams.
• Provide deep technical and functional expertise in Microsoft Dynamics 365 (F&O and CE) to support solution alignment, troubleshoot issues, and guide decision‑making.
• Oversee and support data migration strategy, execution, and validation, ensuring data integrity and readiness for go-live.
• Conduct and facilitate risk assessments, root cause analysis, and corrective action planning across deployment activities.
• Review SI deliverables (designs, configurations, data migration plans, integrations) to ensure alignment with Caterpillar architectural and business standards.
• Drive accountability with SIs by ensuring delivery commitments, timelines, and quality measures are met.
• Communicate deployment status, risks, and escalations clearly to stakeholders, including dealer leadership and Caterpillar leadership teams.
• Capture and communicate field feedback to product and engineering teams to continuously improve Cat Converge solutions and deployment processes.
• Support continuous improvement of deployment methodologies, tools, and governance frameworks based on lessons learned from active deployments.
• Mentor and guide other deployment specialists, fostering best practices and capability development across the team.

• Proven experience leading deployments of Microsoft Dynamics 365 Finance & Operations (F&O).
• Strong working knowledge of Dynamics 365 Customer Engagement (CE) modules.
• Demonstrated experience working with and governing System Integrators in large‑scale ERP implementations.
• Hands‑on experience with data migration (strategy, tools, validation, cutover) in enterprise ERP deployments.
• Experience in managing complex, multi‑stakeholder delivery environments (customer, SI, and product teams).
• Understands D365 architecture (F&O and CE), including data models, integrations, and extension patterns.
• Reviews and challenges SI design decisions to ensure alignment with Caterpillar standards and best practices.
• Strong understanding of ERP deployment life cycles, methodologies, and governance frameworks.
• Experience working with Power Platform ALM, Azure Integration Services and data migration/cutover strategy.