Campus Technician ​/ Help Desk - District Wide

Campus Technician / Help Desk
- District Wide

Buckeye Union High School District BUHSD Learning Center
- Buckeye, Arizona Open in Google Maps

Job : 5890713 Final date to receive applications: Posted until filled Posted: Aug 18, 2026 5:00 AM (UTC)
Starting Date: Immediately

Full-time positions (30+ hours/week) are eligible for benefits on the first of the month following their 60 th day of employment:
The District Benefits are very competitive and include health, dental, vision, and a life insurance policy. Supplemental policies through Aflac and Legal Shield are also offered at an additional cost to the employee. You can view more information on benefit policies & costs on the benefits page located on the district's websitehttps://(Use the "Apply for this Job" box below). .

TITLE:

Campus Technician / Help Desk

EMPLOYMENT

TERMS:

1.0 FTE; 12-Month position

SALARY CLASSIFICATION:
Classified

GENERAL STATEMENT of RESPONSIBILITIES:

The Campus Technician / Help Desk will be responsible for providing a positive working relationship with students, faculty, staff, and parents. Responsibilities will include maintaining a high level of confidentiality and standard of professionalism while providing advanced support to the faculty and staff for computers, phones, and other related systems. The Campus Technician / Help Desk must be able to communicate technical information to non-technical clients in a clear and concise manner.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Performs periodic maintenance, modifications and repairs to computer systems and equipment
• Installs and configures various operating systems, software, hardware, and peripherals
• Creates network accounts for students and staff
• Guides users in proper use of technology
• Maintains and supports the technology inventory.
• Installs, maintains, and troubleshoots software programs
• Performs basic service/repair analysis on computers, phones, and equipment
• Schedules warranty repairs and other vendor services
• Installation of structured cabling.
• Tests network equipment.
• Maintains the security of data and services
• Maintains professional knowledge by continuing to broaden knowledge of equipment, software, and their implementations
• Supports repair and diagnostic of campus technology.
• Work with vendors to assist in technology support.
• Writes and distribute user-friendly documentation for common software questions
• Attends District Technology committee to better assess staff training needs
• Holds regular district and site-based technology training sessions
• When needed, provides assistance in the Tech Center or to the Computer Technician
• Troubleshoot technical problems:
  Resolve customer issues related to hardware, software, and networking.
• Answer Help Desk calls and diagnose technical issues over the phone.
• Provide Technical Assistance:
  Respond to customer inquiries, provide guidance, and offer solutions to technical problems.
• Document support interactions:
  Keep accurate records of customer interactions and information in a customer database.
• Escalate Issues:
  Identify when a customer issue cannot be resolved by the Help Desk and escalate to appropriate personnel.
• Software and hardware installation:
  Assist customers with software and hardware installations, upgrades, and configurations.
• Train Customers:
  Provide training and guidance to customers on how to use various software and hardware systems.
• Stay up to date with new technologies:
  Continuously educate oneself on new technologies and software products.
• Divide up the IT work order system to the appropriate sites.
• Assign and follow-up on district wide tickets.
• Review Audit logs, incident reports, error/warnings from systems and elevate findings.
• Reviews and analyzes system and application logs to identify any potential security incidents or performance issues.
• Review and analyze system and application logs on a daily basis
• Identify potential security incidents and elevate to the appropriate team
• Research and resolve technology performance issues as needed.
• Document and report findings in a clear and concise manner
• Stay up-to-date with current security threats and best practices
• Other duties as assigned

QUALIFICATIONS:

• Must have experience with…