Veterinary Charge Nurse, AVECCC

Veterinary Charge Nurse

Our high-volume 24-hour Emergency Veterinary Hospital in Buckeye, Arizona is looking for an experienced Veterinary Charge Nurse to join our team!

Arizona Veterinary Emergency & Critical Care Center has been a leader in providing the Valley's veterinary emergency and critical care services. We operate 24-hours a day, seven days a week, to provide comprehensive and compassionate emergency and critical care for animals.

Our mission is to inspire excellence in veterinary emergency and critical care, today and tomorrow. We offer a variety of career opportunities, and if this role isn't the perfect fit, our team is happy to discuss other positions that may align with your background and interests.

Schedule:

• 4/10 or 3/12
• Overnight shift - 7pm-7am
• 1 weekend day required

Compensation:

• $30-$36 per hour (depending on experience and license)
• Shift differential:
  Additional $2.00/hr from 7pm-7am

Benefits:

• Uniform allowance
• Paid license renewal fees
• Paid time off
• Paid sick time
• Employee pet discount
• 401k
• Medical/dental/vision
• Disability insurance
• Life insurance

Duties & Responsibilities:

• Training – Coordinates with the training coordinator on all training protocols and procedures to ensure existing support staff as well as new staff members are on-boarded and trained efficiently and effectively
• Take part in the interview and selection process of potential new support staff candidates, to include technicians, technician assistants, client administrators, client liaisons, lab technicians, kennel assistants, and doctor's assistants.
• Support staff leveling and reviews
  • Review leveling criteria and benchmarks for employee advancement per hospital protocol
  • Performs mid and annual formal performance reviews per hospital protocol for all support staff
• Lead the support staff team by example
  • Follow through on commitment to growth and development of entire support staff team
  • Acts as a mentor for support staff
  • Ensure appropriate medical techniques are being utilized
  • Ensure that employees are demonstrating positive customer service to all clients
  • Ensure all support staff are following hospital policies and procedures
• Work with employees to correct deficiencies, implement training as necessary, and partner with the Leadership Team to implement corrective action or coaching procedures
• Follow up on coaching to ensure it is being implemented.
• Document training and coaching sessions.
• Create and teach department specific curriculum for ARISE Academy

Communication – act as the bridge between the hospital leadership team and support staff in department to maintain open channels of communication and constructive dialogue

• Conduct beginning of shift huddles
• Quarterly/bi-annual check-in meetings with all support staff
• Participate in regular team meetings with Leadership Team to:
  • Identify areas for improvement within the company
  • Ensure consistent messages are being disseminated to employees
  • Increase knowledge of supervisory and leadership skills
  • Develop a cohesive team with other members of the Leadership Team
• Monitor offices and hospital areas and ensure compliance with duties.

Engagement – act as a leader to improve staff retention and foster a culture of growth and development

• Identify and solicit opportunities for growth within the support staff
• Identify areas of personal strength and weakness that may enhance or hinder job performance
• Actively seek out staff members who may be disengaged and intervene as necessary to improve staff retention
• Fully competent regarding organizational policies and procedures
  • Involved in the development and implementation of new policies and SOP as relevant
• Establishes and reinforces a supportive team environment
  • Discourages negative attitudes, gossip
  • Leads by example
• Seeks out and participates in leadership development and advancement opportunities
• Maintains professional and technical knowledge by attending CEs, reviewing professional publications, establishing personal and professional networks, etc.
• Acts in a solution-oriented manner to advocate and improve any deficiencies in the hospital.

Hospital Operations – contribute to seamless and cohesive operations of the hospital

• The ability to resolve client needs, concerns, and…