Automotive Ford Service Director

Buckeye, United States | Posted on 08/24/2026

Full-Time | $12,000–$16,000 Per Month DOE

Jones Ford is seeking an experienced Service Director to join our team in Buckeye, AZ. We are looking for a proven dealership leader with previous Ford experience and at least 2+ years of experience as a Service Director
.

This is an excellent opportunity for an experienced automotive fixed-operations professional who knows how to lead teams, improve service department performance, maximize profitability, and deliver an exceptional customer experience.

$12,000–$16,000 Per Month DOE

Benefits Include:

• Competitive compensation based on experience
• Medical Insurance
• 401(k) Plan
• Paid Holidays
• Paid Sick Time
• Closed Sundays
• Employee discounts on vehicles and service
• Positive and professional team environment

• Lead and oversee daily operations of the Ford service department
• Develop and motivate Service Advisors, Technicians, and support staff
• Monitor department performance, profitability, CSI, and productivity
• Establish and maintain service department goals and performance standards
• Ensure exceptional customer satisfaction throughout the service experience
• Work closely with the Parts and Sales departments to maximize dealership efficiency
• Monitor technician productivity, workflow, and repair order completion
• Review department financial performance and identify opportunities for growth
• Ensure compliance with Ford manufacturer standards and dealership policies
• Recruit, train, coach, and develop service department employees
• Resolve escalated customer concerns professionally and efficiently
• Maintain a safe, organized, and productive service operation
• Analyze department processes and implement improvements when needed

• 2+ years of experience as an Automotive Service Director REQUIRED
• Previous Ford dealership experience REQUIRED
• Proven leadership experience within an automotive dealership
• Strong understanding of dealership fixed operations
• Demonstrated ability to improve service department performance and profitability
• Strong knowledge of automotive service operations, workflow, and repair processes
• Excellent leadership, communication, and organizational skills
• Strong customer service and conflict-resolution abilities
• Ability to manage multiple priorities in a fast-paced dealership environment
• Proven ability to coach, motivate, and hold a team accountable

• Ford Service Director
• Automotive Service Director
• Fixed Operations Director
• Service Manager
• Ford Service Manager
• Fixed Operations Manager
• Automotive Service Department Manager
• Ford Fixed Operations Manager

At Jones Ford, we believe strong leadership and a great team are the foundation of a successful dealership. You'll have the opportunity to lead a professional service operation while building a long-term career in a supportive environment.

Plus, with Sundays closed, you can enjoy valuable work-life balance while leading a high-performing automotive service department.