Account Representative

Responsibilities

• Manage customer and territory P&L, demonstrating critical thinking to drive growth and profitability across an assigned book of business.
• Generate new business through a mix of inbound and outbound calls, with a strong focus on relationship-based selling.
• Serve as the primary point of contact for assigned customers, including system integrators, OEMs, contract manufacturers, and software companies that rely on TD SYNNEX for hardware and related solutions.
• Share detailed information with customers on TD SYNNEX services, portfolio offerings, and value-added solutions, including both hardware and software.
• Identify business growth opportunities through research and execute territory growth plans.
• Build and maintain detailed account profiles, identifying opportunities to attach additional TD SYNNEX solutions where applicable.
• Coordinate with the field sales team on RFP responses, customer proposals, and Q  presentations.
• Partner closely with vendor management teams (e.g., storage, CPU, and other technology vendors) to introduce, position, and execute shared business goals.
• Develop strong relationships with customer stakeholders across purchasing, sales, and operations.
• Coordinate customer engagement with Finance and Purchasing teams, either directly or by executing actions through those groups.
• Identify potential challenges or risks within accounts and provide timely visibility to the Inside Account Executive or Senior Inside Account Executive.
• Collaborate with sales support teams to ensure quotes and orders are processed accurately and on time.
• Develop written documentation and procedures for assigned accounts and delegate repetitive tasks to internal TD SYNNEX support teams when appropriate.
• Apply basic project management skills to track and complete customer requests.
• Attend TD SYNNEX and relevant industry events as needed.

• Bachelor’s degree and 1–3 years of relevant experience, or an equivalent combination of education and experience.
• Open to early-career talent with a demonstrated eagerness to learn and grow in a sales environment.
• Comfortable speaking with customers regularly and building relationships over the phone and email.
• Strong communication skills, with the ability to clearly convey information and tailor messaging to different audiences.
• Ability to execute instructions independently and seek clarification when needed.
• Demonstrated critical thinking, problem-solving, and decision-making skills.
• Strong data entry and organizational skills with attention to detail.
• Ability to negotiate effectively and sell ideas persuasively.
• Strong time-management skills and ability to drive tasks to completion.
• Comfortable working in a fast-paced environment with shifting priorities.
• Ability to work constructively under pressure and manage deadlines.
• Demonstrated ethical judgment and commitment to maintaining confidentiality.
• Ability to collaborate effectively and build strong working relationships across teams.
• Sensitivity to the needs and concerns of customers and internal stakeholders.
• Proficiency in relevant computer systems and applications at an intermediate level.
• Ability to communicate effectively in English; additional regional or local language skills are a plus.