Broker & Sales Support Representative

eternal

Health - The Next Generation of Medicare Advantage

Healthcare is confusing, but it doesn't need to be. As a consumer-centric HMO based in Boston, MA we are a Medicare Advantage start up that is committed to creating long-lasting partnerships with our members, our providers, and you!

About the role:

As a Broker & Sales Support Represent at ive with eternal

Health, you will have the opportunity to help build out the team of a start-up health plan. The Eternal Health Sales Team plays a critical role in the overall success of the organization, driving the membership enrollment process and strategy. As part of the Sales Team, the Sales Operations and Broker Support Analyst role is a key component to ensuring broker partners (external and internal sales agents, brokers, and agencies) receive the support and service needed to promote future growth of Eternal Health.

The key focus of this role includes the contracting, payment of commission and general service and support of broker partners.

• Facilitate the contracting process for all broker partners, including documentation acceptance, review, and investigation. 25%
• Facilitate the commission payment process in an accurate and timely manner, including documentation, auditing, and reconciliation. 25%
• Appropriately resolve broker issues and questions, providing information or assistance on benefits, eligibility, member issues, commission, reimbursements, training, certification, compliance, and other related matters. 25%
• Partner with the internal sales team to support strategy and growth through various initiatives and projects.
  15%
• Assist in the maintenance of the broker database and commission payment records by appropriately processing paperwork, certification, and documents with strong diligence. 10%
• Other duties as assigned.

• Experience:
  
  Bachelor's degree is preferred, but not required.
• Two (2) or more years of experience in customer service is required, with a preferred focus within the Health Insurance industry.
• Experience with commission processing systems, with a preferred focus on Health Insurance commission payments and processing.

• Knowledgeable in day-to-day operations and have a strong understanding of the sales experience in healthcare.
• Strong collaboration and critical thinking skills.
• Ability to thrive and deliver results in a demanding environment.

No licensures and/or certifications are required for this role, however it is recommended to secure a Health Insurance License for relevant states within six months of employment.

eternal

Health is an Equal Opportunity Employer which means that we are committed to upholding discrimination-free hiring practices. As a woman-led company, and one committed to diversity at all levels, we strive for an organization of inclusion and acceptance. We are changing healthcare for the better, starting with our own diverse and passionate teams. As an eternal

Health employee you will be empowered to contribute to our teams and strategy, regardless of previous healthcare experience. Our valued team members are encouraged and expected to offer new solutions and creative input, all while keeping in line with eternal

Health's mission, values, and compliance standards.

Any eternal

Health applicant will be considered based entirely on their individual qualifications. Should you require reasonable accommodations during the application process (which may include a job-related assessment) please contact us separately, email  with the email subject "Reasonable Accommodations - Applicant Name Here".