Sales Engineer II

Job Description:

At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, , IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

• Provide technical sales support to Field Sales, Call Center, and Business Customer Care teams.
• Lead customer discovery calls to understand business needs, technical requirements, current challenges, and growth plans.
• Recommend right-sized solutions for small and medium-sized businesses.
• Provide technical consultation to business owners, operators, and sales associates throughout the sales process.
• Conduct live and remote product presentations and demonstrations.
• Translate technical features into clear customer benefits and practical business outcomes.
• Create accurate technical configurations and solution recommendations for proposals and sales quotes.
• Develop customer use cases that demonstrate how Sparklight products solve common business challenges.
• Train sales and customer care associates on product functionality, positioning, discovery, and new offerings.
• Create sales enablement materials, technical guides, and other resources that improve product knowledge and sales confidence.
• Partner with Sales, Product, Customer Care, Operations, and Project Management to support successful customer experiences.
• Identify additional sales opportunities based on customer requirements, operational needs, and solution gaps.
• Monitor recurring product or customer issues and elevate significant concerns to the appropriate teams.
• Stay current on Sparklight products, industry trends, and technologies relevant to small and medium-sized businesses.

• Three or more years of experience in a technical sales, telecommunications, networking, information technology, or customer-facing technical support role.
• Expertise in business connectivity and telephony, Wi-Fi technology and design techniques, and implementation.
• Working knowledge of business networking concepts, managed services, cybersecurity, SD-WAN, IP addressing, and fixed or mobile 5G/LTE connectivity.
• Experience supporting or consulting with small and medium-sized businesses is preferred.
• Bachelor’s or associate degree in Engineering, Computer Science, Information Technology, Business, or a related field—or equivalent professional experience.
• Ability to earn relevant industry certifications such as CompTIA Network+, Cisco CCNA, Meraki certifications, or similar credentials.
• Proficiency with Microsoft 365, including Excel, Visio, PowerPoint, and Teams.
• Ability to create technical documentation, basic solution diagrams, training materials, and customer-facing presentations.
• Strong presentation, communication, and public-speaking skills, including product demonstrations and technical training.
• Ability to explain technical concepts to customers and associates with varying levels of technical experience.
• Ability to assess customer needs, troubleshoot technical concerns, and recommend practical, right-sized solutions.
• Strong organizational skills with the ability to manage multiple sales-support requests and priorities.
• Creative thinking and adaptability in a fast-paced sales and customer-service environment.
• Self-starter with the ability to work independently and collaboratively across multiple teams.

• Committed:
  Values each customer, while working hard to keep their business and support our communities.
• Helpful:
  Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive:
  Understand what our customers need, and actively works to make their relationship with us seamless, easy, and rewarding.
• Personal:
  Knows our customers well, and tailors our communications and interactions to…