Security Officer L1

Your Role at a Glance

Under the direction of the Security Supervisor, the Security Officer L1 is responsible for the administrative and operational duties associated with a site security team. This role works closely with the Data Center Operations Team (DCOPS) to ensure that security measures are in place and functioning properly. The Security Officer Level 1 is an experienced client‑facing security officer who employs clear and concise communication to protect personnel, company property, manage access control, monitor CCTV systems, respond to incidents, and complete written reports.

• Ensure that employees, clients, vendors, and visitors on company property have proper company‑issued identification.
• Patrol assigned posts on foot to maintain visibility and observe possible unusual activity.
• Provide a safe and professional work environment for the client, its associates, and NTT Data Center personnel.
• Monitor and maintain security technologies, including CCTV and access‑control systems.
• Investigate, address, and report security, maintenance, and safety conditions.
• Maintain daily administrative documentation, including Shift Activity Reports, Incident Reports, Shift Passdown Logs, and related written documentation.
• Adhere to NTT Data policy, security procedure manuals, and company policies.
• Assist personnel with security‑related requests.
• Complete assignments related to access‑control audits, combustible audits, badge discrepancy audits, as directed by supervisory/management staff.
• Assist with Shipping and Receiving tasks as necessary, including accepting, logging, and tracking shipments when the primary S&R Officer is unavailable.
• Respond to all site emergencies and coordinate with local emergency services.
• Investigate and report fires, evacuations, hazardous situations, and other facility‑related events.
• Maintain familiarity with Security procedures and company policies.
• Thoroughly investigate all security‑related accidents/incidents, interview witnesses, complaints, and victims.
• Provide guidance on security processes and protocols to ensure compliance.
• Ensure regular and predictable attendance.
• Perform other job‑related duties as assigned.

• Experience with standard methods, practices, tools, and equipment for the security team.
• Strong observation and surveillance skills to detect and respond to security threats effectively.
• Knowledge of occupational hazards and safety rules.
• Ability to remain calm in an emergency.
• Excellent customer service in a client‑facing environment.
• Excellent written and verbal communication skills with clients, vendors, and coworkers.
• Ability to operate in a rigorous process‑driven team environment.
• Logical analysis and problem‑solving ability.
• Multi‑tasking ability.
• Strong organizational skills.
• Flexibility to work a flexible schedule as required.
• Strong team player.
• Ability to follow instructions, adhere to security procedures, and work effectively within a team.

• High School diploma or GED required.
• Additional education or training in security‑related fields is a plus.
• At least one year in a security role, or equivalent combination of education and professional background.
• Prior experience in a Data Center or similar environment is a plus.
• Prior experience in administration and operation of access‑control systems, CCTV systems with digital recording, photo‑, and Microsoft Office applications.
• Demonstrated integrity, honesty, and reliability in fulfilling security responsibilities.
• Active certifications such as Certified Security Guard (CSG) or Certified Protection Officer (CPO) required; certifications must be obtained within six months of commencement and maintained throughout employment.

• Primarily walking, standing, and bending; some sitting.
• Ability to bend, reach, and stand for extended periods.
• Ability to hear, speak, and use telephone and walkie‑talkie.
• Effective verbal, visual, and listening communication skills.
• Close visual work on a computer terminal.
• Dexterity of hands and fingers for keyboard, mouse, and other technical instruments.
• Ability to lift and carry objects weighing up to…