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Senior ServiceNow Engineer
Job in
Buckeye, Maricopa County, Arizona, 85326, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
Software Development
Software Engineer, IT Specialist, Backend Developer
Job Description & How to Apply Below
Responsibilities
- Design, configure, and support core Service Now platform components, including tables, roles, access controls, assignment groups, workflows, and integrations
- Provide technical oversight and fulfillment for Service Now access and entitlements
- Diagnose and resolve complex, production‑impacting Service Now issues related to performance, access, data integrity, and configuration
- Lead or contribute to the design and improvement of scalable, secure platform solutions aligned with enterprise standards
- Triage and resolve high‑complexity or high‑visibility Service Now incidents
- Reduce operational noise by correcting platform configuration gaps, improving routing logic, and addressing poor intake patterns
- Own and maintain authoritative Service Now platform documentation, with a focus on driving self‑service adoption and preventing avoidable incidents
- Identify and remediate gaps in documentation or process clarity that result in misrouted tickets, manual remediation, or unnecessary escalation
- Assist with expansion of an automated fulfillment catalog for our teams
- Partner with Service Now Core Engineering, Platform Support, IAM, and Knowledge Management teams to ensure clear ownership and sustainable operational practices
- Contribute to continuous improvement initiatives, including automation, standardization, and reduction of manual or error‑prone processes
- Communicate technical concepts, risks, and recommendations effectively to both technical and non‑technical stakeholders
- Service Now Certified System Administrator (CSA)
- 4+ years of Service Now Software Engineering experience, or equivalent demonstrated through work experience, training, military experience, or education
- Proven ability to create clear, effective technical and operational documentation
- Strong written and verbal communication skills, with the ability to work across highly matrixed teams
- Service Now Certified Application Developer (CAD) (required within 6 months)
- Experience with building Service Catalog request items
- Experience building Service Now dashboards and reports
- Experience resolving complex production issues with minimal oversight
- Experience driving automation, standardization, or governance improvements in Service Now
- Solid understanding of ITSM processes and how platform design decisions impact operational outcomes
Position Requirements
10+ Years
work experience
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