Senior Manager, Final Mile Delivery

Responsibilities

• Drive zone-skipping strategy in partnership with UPS and other parcel carriers to compress transit times and reduce ship-from-zone costs at the fulfillment level.
• Design and scale same-day and next-day local delivery offerings from our fulfillment centers, including time windows, cutoff management, and driver/route orchestration. Manage local pickup (BOPIS/will call) operations and identify opportunities to improve throughput and customer experience at pick-up points.
• Build and manage the hub and spoke local delivery framework, facilities, staffing, routing software, and inter-FC transfer coordination. Build the operational playbook for scaling last-mile delivery as we add fulfillment centers to our portfolio.
• Establish and track KPIs across delivery channels (on-time %, cost per delivery, aggregator utilization, customer satisfaction) and drive continuous improvement. Develop and maintain compliance, safety, and licensing standards for any company-operated fleet assets.
• Partner with Technology, Supply Chain, and Merchandising to ensure inventory positioning supports same-day commitments and aggregator eligibility.
• Manage carrier and aggregator relationships, negotiate contracts, hold vendors accountable to SLAs, and stay current on platform capabilities and pricing changes.

• High School Diploma or GED Equivalent
• 5+ years of experience in last-mile delivery, on-demand logistics, or same-day fulfillment (aggregator platform experience strongly preferred)
• Hands-on experience managing Door Dash, Roadie, Uber, or equivalent on-demand delivery networks
• Experience with zone-skipping or carrier optimization programs (UPS, Fed Ex, or regional carriers) to reduce transit time and cost
• Familiarity with routing and dispatch software (e.g., Optimo Route, Circuit, Dispatch Track, or similar)
• Strong data and analytics skills (ability to build and interpret delivery performance dashboards and translate data into operational decisions)
• Demonstrated ability to manage external vendor/carrier relationships and hold partners to contracted SLAs
• Ability to travel to fulfillment locations as needed for program launches, driver hiring, and operational reviews