Food Service Assistant Manager

Purpose of Position:
Assist the QSR Manager in directing the day-to-day operation of an assigned QSR in a manner which exceeds Company Goals and Expectations of Total Quality Service to our Guests. Assist in directing and maintaining the store in a manner which is above and beyond Par Mar Stores Image Standards and Support Branded Concept. Depending on the location, The Assistant QSR Manager will be the leader directing the day-to-day operation of an assigned QSR maintaining the store in a manner which is above and beyond Par Mar Stores Image Standards and Support Branded Concept.

1. Availability:
Must be available to work various shifts including evenings and weekends as required in order to provide exceptional customer service. The QSR Assistant Manager will work shifts opposite the QSR Manager or QSR Lead depending on staffing structure and location.

2. Driving on Company Business:
Consistently maintain and provide a current valid driver’s license and proof of insurance on a vehicle you will be using to drive for company purposes including but not limited to: banking, supply transport or other company duties as directed by QSR Management. To be considered for, or remain in the QSR Assistant Manager position, you must have the items required above in addition to a signed “Statement of Understanding” recognizing that you are aware of said requirements.

3. Safety:
Actively practice and enforce all safety measures to ensure a safe work environment is maintained in a manner which protects company assets, employees and Guests.

In the event of an employee or guest injury, ensure that an Incident Report is immediately and properly filled out, typed and then communicated with Supervision and Human Resources in order that it be reported in a timely manner.

4. Guests:
Greet and Welcome each Guest to Par Mar with the proper greeting:
Good (morning, afternoon or evening), Welcome to (franchise name). Acknowledge a Guest leaving the QSR by using an exit statement such as: “Thank you, please come again, have a nice day.” Set the example and ensure that all employees are doing the same.

Ensure a high standard of Guest satisfaction is maintained at all times through prompt, courteous and knowledgeable service in all areas of the store, not exclusive to the check-out area.

Respond quickly with courtesy and professionalism when resolving guest complaints at your location. Where applicable, report any guest incidents to the QSR Manager.

5. Image:
Maintain a Store Atmosphere which is consistent with the Company and Branded Standards for Professionalism, Image and Total Quality Guest Service, Above and Beyond.

Immediately address any employee who is not in proper dress code, including but not limited to: name badge, proper attire, apron, gloves, hat, footwear, Jewelry (facial or otherwise per Brand) or general appearance in violation of company Policy.

Company Policy. Communicate with Management/Supervision on any discrepancy and execute accountability documentation.

Develop and maintain a professional image as a member of the company management team, supporting the Company Image, in actions and words at all times.

Display a consistent team oriented demeanor at all times by maintaining clear channels of communications with Store Management, fellow co-workers, employees and Guests in compliance with Company policies.

Ensure all decisions regarding employees, company issues, Guest Service, laws, rules, regulations and safety are made from an objective analysis of the situation and the stated position of the Company.

QSR Exterior:
Maintain a clean and attractive exterior of the store location by consistently wiping down trash receptacles, removing excessive signage from windows, cleaning windows, keeping counter…