Hotel Receptionist hpw & hpw; Villiers Hotel
Listed on 2026-10-07
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Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services, Front Desk/Receptionist, Hospitality & Tourism
Villiers Hotel is a spectacular 18th Century 49-bedroom hotel situated in the heart of the historic market town of Buckingham. Villiers has undergone a major refurbishment to all front of house areas and The Old Town Hall which provides all the meeting, serviced offices and function space.
Hotel Receptionists- Villiers Hotel
- Buckingham, Buckinghamshire2 roles available:
Full Time - 40 hours per week
Part-Time - 32 hours per week
Villiers Hotel is a spectacular 18th Century 49-bedroom hotel situated in the heart of the historic market town of Buckingham. Villiers has undergone a major refurbishment to all front of house areas and The Old Town Hall which provides all the meeting, serviced offices and function space.
ROLE IS WORKING A VARIETY OF SHIFTS INCLUSIVE OF WEEKENDS BETWEEN THE HOURS OF 7AM AND 11PM
The above shifts are essential to the role & non-negotiable.
Job DescriptionAs Hotel Receptionist you will be responsible for offering a welcoming and seamless check in/check-out experience, manage incoming calls for bookings or general enquiries and promote the hotel’s facilities and services in a positive way optimising every opportunity.
As Hotel Receptionist, you will have a natural, warm, engaging personality, excellent attention to detail and have the ability to remain calm in all situations. Experience in the use of OPERA would be a distinct advantage.
Primary Responsibilities- Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard.
- Build relationships with guests, ensuring that they want to return to Gorse Hill Hotel.
- Ensure good communication with all departments throughout the hotels.
- Check in and check out of hotel guests, inclusive of taking payments and reconciling banking.
- Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary.
- Be familiar with and promote the hotel facilities.
- To have an excellent knowledge of all reception procedures.
- Knowledge of the Opera System would be an advantage, although full training will be provided.
- Free parking.
- Free meals on duty.
- Hospitality Rewards App - offering discounts across retail, groceries, days/nights out, cinema, meals, wellbeing & much more!
- Share of Tips in addition to your salary.
- Company Pension (contributory).
- Generous holiday entitlement.
- Referral Programme.
- Complimentary Access to our Gym.
- Opportunity to join an enthusiastic & friendly team!
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