Field Engineer - Customer Engineering

Overview

We are always on the lookout for talented individuals who want to make a real impact on our mission by joining this growing and exciting business.

Please note, as per our cyber security policies, any unknown speculative applications with attachments or links emailed directly to employees,  or  will not be considered and deleted. You can keep up to date with all open opportunities on this page and all applications should be made via this channel.

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• Job Reference: IK1486398
  
  BucFECE

Already working in Fibre Installations but perhaps looking for a role in a company that values training, development and a work life balance. A permanent PAYE role with a stable, secure company?

A starting salary of £28,000 to £32,000 dependent upon fibre experience and current qualifications / accreditations, e.g. PIA Underground and Overhead H&S and Fibre Installations?

Reporting to the Operations Manager and Senior Technician on a day-to-day basis, the Field Engineer will be responsible for a variety of tasks involved in the customer installation. Works will include traditional (civils / buried) and PIA PON underground and overhead.

Customer Engineering involves 2 specific sets of duties and responsibilities and Engineers will be trained on all areas to become fully competent engineers:

Pre-enablement works include surveying and checking line of site from pole to house, ensuring fibre access from terminal point at house boundary to property and resolution of minor faults to ensure a smooth final installation.

Final installation works, running fibre from final distribution point (UG or OH) to end customer premises and all internal install works.

Engineers will provide a first-class customer service, ensuring management of any customer complaints, working to resolve any issues in a timely manner.

Health and Safety is our top priority and Engineers are responsible for their own and teams’ assurance across Health & Safety, whilst ensuring allocated schedules of works are delivered on time and to quality standards.

You will ideally bring previous fibre installation experience or will be working in Telecoms and looking for a company that will invest and upskill you on fibre.

• Delivery of the allocated work programmes, working with stakeholders to deliver on time, safely and to standard
• Trouble shoot, diagnose and carry out installations
• Providing a first-class customer service
• Ensure management of any customer complaints, working to resolve any issues in a timely manner.
• Responsibility for their own and teams’ assurance across quality and Health & Safety standards

• Previous Telecoms Installations experience, ideally fibre optic networks (FTTH / FTTP)
• Previous knowledge and experience of in the field Civils specifications desirable – e.g. NRSWA
• Previous experience of delivery to pre-defined project schedules
• Able to understand, interpret and adhere to risk & method assessments

• Full driving licence (manual), held for 12 months+
• DBS check (or ability to pass)
• Ideally already hold a NRSWA Operative accreditation

Gigaclear is a high growth company delivering fibre-optic broadband to underserved rural communities in England. Started in 2010, the company is expanding rapidly across England. With head offices based in Abingdon, Oxfordshire and a significant proportion of staff based in the field.

Note:

All offers of employment will be subject to interview. Further to this, we must take steps to ensure that our company vehicle drivers are safe, as such you will not only be required to undergo licence checks and regular monitoring of your driving style, but you will also be required to undergo a drug & alcohol test as part of your onboarding.

Your offer of employment will be withdrawn if you fail this drug & alcohol test. Employees will then be required to cooperate with a programme of random drug & alcohol testing throughout their employment.

We foster a collaborative, engaging culture that empowers…