Workshop Controller

About Us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

• Location: Buckinghamshire Jaguar Land Rover
• Contract type: Permanent Full Time
• Working hours: 40 hours per week, Monday‑Friday 08:00‑18:00 with 1 hour lunch

We are looking for an experienced Workshop Controller to join our dynamic team at the Buckinghamshire Jaguar Land Rover dealership. The Workshop Controller will supervise and motivate technicians and apprentices, proactively review and prioritise the daily workload, and play a crucial role in the Aftersales Department.

The successful candidate will report to the Aftersales Manager and will be responsible for the day‑to‑day running of the workshop, ensuring technicians achieve their daily targets and that the department provides the best possible service to customers.

• Ensure all working practices comply with company, DVSA, health and safety, and OEM policy.
• Ensure all service work is carried out correctly, competently and on time, with customer satisfaction in mind.
• Maintain relationships with vehicle manufacturers and provide support to Technicians during repairs, ensuring high standards are achieved and maintained within the workshop.
• Liaise with colleagues and other departments to ensure a top quality service for customers.
• Schedule work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts.
• Assist with technical challenges by going above and beyond to support the team and writing technical reports.

• Competitive salaries with structured pay scales and progression.
• Generous annual leave that increases with length of service.
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
• Techscheme for discounted technology purchases with flexible payments.
• Eyecare vouchers to help cover vision care needs.
• Smart Health – 24/7 access to GP services for mental and physical wellbeing.
• Dental insurance for everyday dental care and unexpected treatments.
• Optional critical illness cover.

• MyView Pay Now – access to a portion of your pay as you earn.
• Free will writing services to plan for the future.
• Flexible life assurance options.
• Discounted gym memberships.
• Travel insurance.
• Access to home and technology vouchers.
• bYond card and a wide range of exclusive retail and lifestyle discounts.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, inclusive, and empowers our people to bring their whole self to work and reach their full potential.