Dispatcher, Administrative​/Clerical

Description

We are looking for a Dispatcher to support daily service coordination activities in Creedmoor, Texas. This long-term contract-to-permanent position will serve as a central point of contact for customers, technicians, and internal teams, helping ensure timely scheduling, accurate communication, and a high standard of service. The ideal candidate is organized, responsive, and comfortable managing multiple priorities in a fast-paced environment while maintaining strong customer relationships.

Responsibilities:

- Coordinate incoming service requests and assign technicians based on urgency, availability, and job location.

- Maintain clear communication between customers, field technicians, and internal staff to provide updates, answer questions, and resolve service-related issues.

- Build and adjust daily technician schedules to support maintenance calls, repair visits, and emergency response needs.

- Document customer requests, work activity, purchase orders, and service details accurately within company records.

- Track open orders and service progress, following up on delays or issues to keep work moving efficiently.

- Review completed work information, verify time and materials, and prepare documentation for billing and payroll processing.

- Monitor technician routes, workload, and utilization to improve scheduling efficiency and response times.

- Help ensure technicians have the required tools, materials, and inventory available before dispatching them to service calls.

- Share route and travel updates, including known traffic or weather-related disruptions, to support safe and efficient field operations.

- Provide administrative support such as assisting with parts returns, labeling incoming equipment, and helping onboard or train dispatch team members.

Requirements - High school diploma or equivalent required.

- At least 3 years of customer service experience in a service, dispatch, or call center environment.

- Prior experience in dispatching, logistics coordination, or service scheduling preferred.

- Strong communication skills with the ability to interact professionally with customers, technicians, and coworkers.

- Excellent organizational skills and close attention to detail when handling schedules, records, and service documentation.

- Ability to gather, manage, and review large volumes of information accurately.

- Comfortable working in a fast-paced setting and adapting to changing priorities throughout the day.

- Proficiency with Microsoft Office applications and dispatch-related systems, including Dynamics 365. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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