Bilingual Customer Service & Loan Specialist

Overview

Are you outgoing, reliable, and customer service driven? If so, we would like you to join our team as a Customer Service Representative.

• As a Customer Service Representative, you will be provided with training to be successful. The role directly supports the Customer Service Team Lead.
• Responsibilities include working and resolving  customer portal tickets in a timely manner and escalating to IT when needed.
• Document tickets appropriately and respond to emails and calls.
• Assist via phone or in person with troubleshooting hardware and/or software in the office.
• Setup and install new or replacement equipment.

• Possess excellent telephone communication and customer service skills, displaying a high level of professionalism
• Learn quickly and apply new job-related information
• Work well with others, willing to take feedback from supervisors and team members
• Working knowledge of computers, phone systems, and basic calculator functions
• Must be able to work as scheduled
• Must complete required company training
• Must be at least 18 years of age
• Minimum three years of experience in a call center environment or customer service
• Ability to work 10:00am to 7:00pm, Monday through Friday, with occasional Saturday shifts (from 8:30am-12:30pm)
• Bilingual a plus
• Must be able to lift 10 pounds