Float South Austin Region - Branch Member Service Representative

Job Description and Requirements:
The RBFCU Branch Operations Team is seeking a full‑time float for our South Austin Region starting at $20.00 per hour. We also offer a sign‑on bonus for Branch Member Service Representatives: $250 in the first paycheck, $500 after 90 days of employment, and $500 after six months (taxes and with holdings applied). Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon successful completion of the RBFCU Bilingual Spanish/English certification.

The locations for this region include Buda, Lockhart, and Kyle branches. In this role you will be the face of RBFCU, providing exceptional service to members and prospective members in a capacity that combines teller and personal banker functions. You’ll build relationships, use problem‑solving skills to identify needs, and educate clients on products and services that improve financial well‑being and quality of life.

You’ll monitor deposit products for fraud and risk, and assess each interaction for potential impersonation to mitigate fraud losses.

You will conduct all duties to enhance the image and growth of RBFCU and have the opportunity to demonstrate professionalism, initiative, and a desire to learn and grow through our Path to Promotion and award‑winning Learning and Development program.

• Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and the RBFCU team.
• Process a variety of transactions in various settings, including in‑person, video conference, drive‑thru, and telephonic channels.
• Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.
• Engage members and prospective members through consultative, needs‑based conversations by actively listening, asking open‑ended questions, and demonstrating empathy to uncover financial needs and recommend appropriate products and services.
• Consistently meet or exceed minimum sales goals and support the RBFCU sales culture.
• Model consultative behaviors and reinforce best practices, holding a high level of self‑accountability to performance expectations.
• Operate as a Branch Reservist, handling calls for the Member Service Center and responding to incoming member requests via this channel.
• Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses.
• Assist members and prospective members with needs that involve other internal departments such as Consumer Lending, Mortgage, and Credit Union Service Organizations, while complying with applicable policies, procedures, and regulatory laws.
• Qualify members, opening, updating, and closing accounts, maintaining a current working knowledge of the RBFCU Membership and Account Agreement.
• Prepare various teller reports and escort members into designated areas when requested.
• Observe safety and security procedures, reporting potentially unsafe conditions.
• Maintain the ability to train and work at any branch within the region as business needs arise.
• Perform all other duties as assigned; essential functions and responsibilities may change or new tasks may be assigned at any time.

• High school diploma or GED.
• Six months of work experience (financial institution, customer service, or sales experience preferred).
• Attendance and promptness are essential; ability to work a flexible Monday through Saturday schedule.
• Ability to cover staffing at any location within the region, including branch transfers.
• Excellent communication and interpersonal skills.
• Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions.
• Proficiency in using a PC, software, and other office equipment.
• Ability to sit or stand for extended periods of time.
• Good vision (correctable), hearing, and manual dexterity; ability to reach with hands and arms; clear speech.
• Preferred:
  Bilingual (English/Spanish).

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

• 401(k) with matching incentives up to 10 percent.
• Competitive pay.
• Medical, vision, and dental benefits for employees and families from the first day of employment.
• Tuition reimbursement plans.
• Life insurance.
• Pharmacy discount programs.
• Flexible Spending Account (FSA), Health Savings Account (HSA), and Dependent Care account options.
• Paid time off.
• Parental leave.
• Company‑paid benefits, including long‑term disability, basic life insurance, wellness program, credit‑monitoring service, and employee assistance program.
• Training and volunteer opportunities.