Community Banking Representative

Buda, TX

$18 ‒ $20 Hourly

At Frontier Bank of Texas, we have created a culture of honesty, integrity, loyalty, community, leadership, and respect. When you join Frontier Bank, you become part of a family. This tribe is intensely committed to delivering superb customer service and financial sophistication to our communities.

To inspire greatness, we invest in our people by offering growth opportunities through training and education, a work‑life balance environment, and competitive compensation. We recognize those who deliver beyond expectations through contribution bonuses and employee‑nominated awards.

Together, we’re redefining community banking by having one level of service. Personal. If you are ready for a strong sense of camaraderie, join us and experience your new Frontier.

As a Community Banking Representative, you are the friendly face of Frontier, providing exceptional service to both new and existing customers and helping create a welcoming, positive branch experience. You play a key role in day‑to‑day customer interactions by processing transactions accurately and efficiently, answering questions, and ensuring customers feel valued and supported.

You will build strong relationships by taking the time to understand customer needs and connecting them to the right resources when appropriate. This role also supports the branch's overall success through teamwork, attention to detail, and a commitment to delivering a high level of service that reflects Frontier’s values both within the branch and in the community.

• Demonstrates Frontier Bank of Texas values: HONESTY, LOYALTY, DEPENDABILITY, LEADERSHIP, COMMUNITY, RESPECT
• Accepts and accurately processes all financial service transactions including but not limited to deposits, payments, transfers, cash advances and withdrawals.
• Responsible for a teller cash drawer and follows proper balancing and cash handling procedures.
• Follows all established operational procedures to ensure compliance with the Bank’s security policies.
• Prepares cash drawer requirements and performs verification and reconciliations to meet cash needs of the automated transaction machines (ATMs) and Teller Cash Recyclers (TCRs).
• Processes the night depository transactions and mail transactions.
• Receives and processes stop payment and reg cc holds.
• Processes wire transfers and provides confirmation as requested by the customer and per the Bank’s policy and procedures.
• Assists customers with account maintenance including address changes, check and deposit slip orders, debit card orders, cashier's check issuance and answering general questions.
• Grants customer access to safe deposit boxes.
• Performs accurate and timely capturing of daily work to verify and balance daily totals and final teller and branch values.
• Provides a high level of professional and courteous service while observing due diligence for the validity of the transactions.
• Maintains a position of trust and responsibility by keeping all employee and customer information confidential and secure.
• Contributes to a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned.
• Determines appropriate personnel to handle sales opportunities and complex customer service issues. Follows up to ensure customer satisfaction.
• Completes outbound customer calls as needed to support sales and service.
• Performs a variety of administrative duties including but not limited to the completion of required documentation, daily verifications, maintenance and organization of department files.
• Participates in audits, investigations, reviews, request for information and special projects as assigned.
• Develops and maintains working knowledge of the Bank's products and services.
• Completes all required annual training and seeks opportunity for continuous professional development.
• Performs job functions in compliance with all Bank policies and federal, state, and local laws and regulations as applicable to the position, including, but not limited to BSA/AML (Bank Security Act/Anti‑Money Laundering), OFAC (Office of Foreign Assets Control) and GLBA/privacy rules…