Associate Director, Warehouse Operations

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

The Associate Director, Warehouse Operations oversees end-to-end execution of inbound logistics, returns sustainability, and Woodward warehouse operations across multiple Austin and Buda locations. This role is responsible for building scalable, safe, and disciplined warehouse networks capable of receiving up to 50 inbound loads per day while maintaining high standards of product care, inventory accuracy, and operational readiness.

• Lead inbound receiving operations across multiple Austin and Buda warehouses, managing up to 50 inbound container and trailer loads per day
• Oversee all unloading, receiving, staging, and putaway processes with a focus on safety, throughput, inventory accuracy, and labor efficiency
• Partner with transportation, planning, and inventory teams to balance daily inbound volume against capacity and labor availability
• Standardize inbound SOPs across all locations while accommodating site-specific constraints
• Monitor and improve KPIs including overtime, productivity, recordable incident rate, and contract labor cost
• Lead the newly established Returns Sustainability facility, ensuring disciplined, repeatable, and scalable operations
• Manage the receipt and processing of approximately two returns trailers per week, including receiving, grading, disposition, and system updates
• Oversee scrap dismantling processes to ensure materials are properly separated and recycled in line with sustainability goals
• Drive continuous improvement initiatives that reduce waste and support Four Hands’ environmental objectives
• Maintain safe material handling practices and ensure compliance with environmental and safety regulations
• Provide oversight for Woodward operations, supporting trade show preparation, photography readiness, and sample handling
• Ensure Woodward operates as a showcase facility that reflects Four Hands’ brand standards and executive-level expectations
• Support and coach the Manager, Operations at Woodward through clear direction, prioritization, and performance management
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands Team
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

• Lead and mentor team members ensuring efficient and effective operations
• Set clear, measurable goals ensuring team accountability and focus
• Foster communication and collaboration across the team, supporting innovation and the adoption of digital tools
• Encourage individual growth through coaching, feedback, and development opportunities
• Promote a mindset of continuous improvement by encouraging teams to reflect on performance
• Support teams through organizational change by communicating clearly and maintaining transparency and empathy
• Execute operational plans that align departmental goals with company priorities
• Analyze market trends and performance data to inform decision-making and identify opportunities for growth

• 8+ years of progressive warehouse or distribution operations experience, including multi-site leadership
• Proven success managing high-volume inbound operations
• Experience leading returns, reverse logistics, or sustainability programs preferred
• Demonstrated ability to standardize processes across multiple facilities
• Strong people leadership skills with experience managing managers

Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with…