Bilingual Store Lead

Sell Wireless phones, services, and accessories

Provide outstanding customer service to customers

Retain customers and gain new customers

Work flexible hours, weekends, and holidays

Perform opening and closing procedures daily:

If opening, take the daily deposit to the bank and any other required opening duties.

When closing, prepare the deposit and any other required closing duties.

Make certain doors are locked and alarmed at closing

Ensure maintenance of the store:

Bathrooms clean

The sales floor is clean, i.e. wiping counters, cleaning windows, vacuuming, or sweeping

Trash is taken out daily

Planogram followed

Maintenance issues are reported to the manager or maintenance department if no manager

Outside

Activities:

Manning table events

Manning the tent/table at local fair events

Miscellaneous other marketing activities as assigned by RSM/TMAs part of this role, employees may occasionally be required to participate in outside sales events, community engagements, or promotional activities on behalf of AT&T. These events are an extension of regular job responsibilities and are designed to support customer acquisition, brand awareness, and business growth.

Employees will be provided with reasonable notice of scheduled events, and participation is considered a condition of employment. Duties at such events may include, but are not limited to: engaging with customers, representing AT&T products and services, distributing marketing materials, and assisting with event setup or breakdown.

Management Duties:

Scheduling and OT policies are enforced when the Manager is absent

Cash handling and inventory procedures are followed when the Manager is absent.

Customer escalation issues when the Manager is absent.

Drive sales with the sales team when the Manager is absent.

Working side by side with all the employees to assist in all operational and sales requirements.

Assist in coaching the sales team on results, and executing the sales model and operational controls.#CBOne (1) year of Wireless Experience One (1) year of proven retail sales management experience (interactive sales process, commissioned sales)
Must be able to pass background checks6 months or more

Experience with coaching or training others6 months or more Experience as a Key holder, Assistant Manager, or Store Manager
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