Senior Manager, B2B Fulfillment Operations
Listed on 2026-03-13
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Management
Senior Manager, B2B Fulfillment Operations
Buena Park, California, United States
ABOUT QUINCE
Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do.
Customer First
:
We prioritize customer satisfaction in every decision.
High Quality
:
True quality means premium materials and rigorous production standards you can feel good about.
Essential Design
:
We focus on timeless, functional essentials instead of chasing trends.
Always a Better Deal
:
Innovation and transparency ensure value for both customers and partners.
Social & Environmental Responsibility
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We commit to sustainable materials, ethical production, and fair wages.
Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
OUR TEAM AND SUCCESS
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices.
That mission demands a world-class team committed to excellence.
If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
THE ROLE
Senior Manager, B2B Fulfillment Operations
We’re looking for a Senior Manager, B2B Fulfillment Operations to build and scale Quince’s dedicated B2B fulfillment and in-house decoration operations during a critical growth phase. Our B2B business sells bulk quantities of blank and customized Quince products for corporate swag and uniforms, and is scaling from mid eight-figure GMV today to nine-figure GMV in 2026.
In this role, you will build and optimize end-to‑end B2B fulfillment and decoration workflows across Los Angeles and Hong Kong, taking operations from 0 to 1 and beyond. You will lead multi‑site teams, define scalable processes, and partner closely with Engineering, the Decoration Program Lead, and cross‑functional stakeholders to create a high‑performance, multi‑tenant fulfillment capability.
Success in this position means launching and scaling a dedicated B2B fulfillment engine that delivers 98%+ on‑time and quality performance, drives continuous cost efficiency, and enables Quince to expand its B2B offering with operational excellence.
Responsibilities- Build and scale the B2B fulfillment operation in Los Angeles, standing up a new warehouse workflow and in‑house decoration capability from the ground up.
- Launch and scale an in‑house decoration facility capable of processing 10,000+ units per day within six months.
- Oversee and expand the Hong Kong customization operation, scaling throughput while ensuring quality, consistency, and cost discipline.
- Design and implement a dedicated B2B fulfillment process distinct from D2C, including inventory storage, picking, packing, and decoration workflows.
- Lead and optimize in‑house decoration operations (embroidery, screen‑printing), managing on‑site operations leaders.
- Execute multi‑tenant fulfillment operations to enable distinct packaging, value‑added services, and future fulfillment‑as‑a‑service capabilities.
- Partner closely with Engineering to define and implement WMS and OMS requirements that support B2B complexity and scale.
- Drive continuous improvement across labor productivity, throughput, quality, cost, and…
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