Shelter Specialist

Job Details

Job Location:

Buena Park, CA 90620

Position Type:
Part Time

Salary Range: $20.50 - $20.50 Hourly

Job Shift: Evening

Mission Statement: “To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services.”

Status:
Part-Time, Non-Exempt | Pay: $20.50/hour |

Schedule:

Monday: 4:00pm-11:00pm, Friday: 7:00pm-11:00pm, Saturday-Sunday: 4:00pm-11:00pm

The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. The role includes assisting with shelter setup, maintaining cleanliness and safety of the facility, conducting neighborhood patrols, and delivering crisis intervention and trauma‑informed services.

• Assist in the implementation of shelter activities to ensure quality, client‑focused, and trauma‑informed delivery of services.
• Encourage and discuss progress toward housing with shelter guests.
• Assist with shelter setup and maintenance.
• Maintain cleanliness and safety of the facility, including emptying trash cans and cleaning up spills.
• Assist with receiving and verifying orders from vendors, completing tally sheets.
• Post and update signs and service calendars.
• Set up and monitor audio equipment.
• Assist in the organization of supplies and facility needs.
• Conduct neighborhood patrols to minimize potential impact on the surrounding community.

• Assist with keeping detailed daily summary sheets.
• Assist with record keeping and reporting.

• Assist with guest services and program activities as necessary.
• Complete ad hoc projects as appointed by Supervisor.

Experience

• Possess a high level of tolerance and understanding for individuals presenting with urgent, multi‑case management and health needs.
• Ensure a client‑focused, trauma‑informed, and housing‑focused shelter approach.
• Ability to perform crisis intervention as needed.

General

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; communicate information verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish effective working relationships with others.
• Dependability, responsibility, and effective communication.
• Fluency in Spanish is of significant value.

• Ability to lift, bend, push, and pull up to 50 pounds.
• Prolonged periods of standing and the ability to work in a fast‑paced environment.

Mercy House is an E‑Verify employer. E‑Verify is an internet‑based system operated by the Department of Homeland Security in partnership with the Social Security Administration that allows participating employers to verify employment eligibility electronically.

E-Verify Participation Poster:
English & Spanish (https://(Use the "Apply for this Job" box below).)

E-Verify Right to Work Poster:
English & Spanish (https://)